Troubleshooting Single Sign On (SSO) issues in vCenter Server 5.1
Article ID: 305668
Updated On:
Products
VMware vCenter Server
Issue/Introduction
This document guides you through the process of troubleshooting issues with the VMware Single Sign On (SSO) service that is included as a part of vCenter Server 5.1. It helps you eliminate the common causes for your problem by verifying the scope of the problem as well as providing information on installation and runtime configuration of the service.
Symptoms:
Symptoms:
You see one of these errors:
- Configuration of SSO service fails
- Installation of SSO fails
- Upgrade of SSO fails
- SSO service fails to start
Environment
VMware vCenter Server 5.1.x
Cause
VMware SSO is a new component in vCenter Server 5.1 and handles authentication. For more information, see Comparing behavior of vCenter Single Sign-On with earlier versions of vCenter server (2032135).
Resolution
Validate that each troubleshooting step below is true for your environment. Each step will provide instructions or a link to a document, in order to eliminate possible causes and take corrective action as necessary. Not all steps apply to all scenarios. Select the appropriate section to start troubleshooting based on the problem being experienced.
To troubleshoot SSO issues in vCenter Server 5.1, see:
Note: If you issue still persists:
-
Gather the VMware Support Script Data. For more information, see Collecting diagnostic information for VMware products (1008524).
-
File a support request with VMware Support and note this KB Article ID in the problem description. For more information, see How to Submit a Support Request.
Additional Information
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