Note: Collecting diagnostic information is the same as collecting or gathering log files.

This article provides procedures for obtaining diagnostic information for all VMware products.

The diagnostic information obtained by using this article is uploaded to VMware Technical Support. To properly identify your information, you need to use the Support Request (SR) number you receive when you create the new SR.

VMware Skyline Log Assist

For customers using VMware Skyline, Log Assist may be used to upload diagnostic information as well. Log Assist eliminates the time-consuming process of manually gathering and uploading log files that VMware Technical Support Engineers (TSEs) use to solve customers’ technical issues. Skyline Log Assist automates this manual process, which can take several hours or even days to complete. VMware TSEs will request the logs needed to assist with troubleshooting. The customer approves the request in Skyline Advisor and the requested logs are automatically uploaded to VMware Support. Likewise, customers can choose to proactively push log files to VMware Support via Skyline Advisor.

For more information about configuring Log Assist, please visit the Skyline Log Assist documentation page

elect your product and, where appropriate, the version from this list.

Note: When selecting your product, see the product versions in the corresponding article to determine if the relevant version is listed.