Use these procedure to collect diagnostic information for VMware Workstation:
- Workstation 7.x and earlier
- Open VMware Workstation.
- Go to Help > Collect Support Data.
- Select the affected virtual machines that you would like to collect the data from.
- Click Collect.
- When the process completes, you are presented with a message informing you that a file was created in a folder called vmware-support in your host's %TEMP% folder. The compressed support bundle name begins with vmsupport and includes a date stamp for month, day, and year.
- After collecting your support data, upload it as an attachment to your Support Request (SR). For more information, see Uploading diagnostic information to VMware (1008525).
- WSX server Logs for Workstation 12.x, 11.x, 10.x and 9.x. The log file names are similar to vmware-wsx-server-####.log. It can be located as given below:
- Windows : %TEMP%\VMware-%USERNAME%\
- Linux: /var/log/vmware/
- Note: The logs files have to be manually sent to VMware Support. The vmware-support diagnostic bundle do not collect the WSX server logs automatically.
Note: If Workstation fails to load or you have issues using the Workstation UI:
-
- Navigate to the VMware Workstation folder in Program Files.
- Double-click vm-support.vbs support script.
- When the process completes, you are presented with a message informing you that a file was created in a folder called vmware-support in your host's %TEMP% folder. The compressed support bundle name begins with vmsupport and includes a date stamp for month, day, and year.
- After collecting your support data, upload it as an attachment to your Support Request (SR). For more information, see Uploading diagnostic information to VMware (1008525).
-
- Open a Terminal window. For more information, see Opening a command or shell prompt (1003892)
- Run the command:
VMware Workstation 11.x and earlier versions:
sudo vm-support
VMware Workstation 12.x and later versions:
sudo vmware-collect-host-support-info
- When the process completes, you are presented with a message informing you that a file was created in your host's home folder. The compressed support bundle name begins with vmsupport and includes a date stamp for month, day, and year.
- After collecting your support data, upload it as an attachment to your Support Request (SR). For more information, see Uploading diagnostic information to VMware (1008525).
Note: The log location for Linux machine is located at /home/userfolder.
Additional Information
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