VMware does not offer data recovery services. This article provides contact information for data recovery service providers.

Note: VMware does not endorse or recommend any particular third-party utility, nor is this list meant to be exhaustive.

VMware ESX 4.0.x
VMware vSphere ESXi 5.0
VMware ESXi 4.0.x Embedded
VMware vSphere ESXi 6.5
VMware vSphere ESXi 6.0
VMware ESX Server 3.5.x
VMware ESXi 4.1.x Embedded
VMware ESX Server 3.0.x
VMware ESXi 3.5.x Embedded
VMware vSphere ESXi 8.0.x
VMware ESXi 3.5.x Installable
VMware vSphere ESXi 5.5
VMware ESX Server 2.1.x
VMware ESXi 4.0.x Installable
VMware ESX Server 2.0.x
VMware vSphere ESXi 7.x
VMware ESX 4.1.x
VMware ESX Server 2.5.x
VMware ESXi 4.1.x Installable
VMware vSphere ESXi 5.1
VMware vSphere ESXi 6.7

If VMware Technical Support cannot recover lost or corrupted data, contact any of these service providers:

• Ontrack
• DriveSavers
• Gillware Data Recovery
• Chronodisk

Note: These organizations charge for their services.  For vSAN customers, Ontrack and DriveSavers are the only external organizations with the ability to recover vSAN data - do not engage any other vendor.
 

Ontrack Data Recovery

Contact Points:
Global email [email protected] - dedicated to VMware data recovery, and monitored 24/7
 

Ontrack Toll-free numbers

• Australia - 1800 853 994
• Austria - 800 018 040
• Belgium - 800 56 070
• Canada - 855.616.7697
• Denmark - 808 201 66
• Finland - 800 415 703
• France - 184 886 693
• Germany - 80 00 00 27 49
• Hong Kong - +852-3704-8688
• Ireland - 1800 816 602
• Italy -    800 693 844
• Japan -    0120-958-524
• Netherlands - 338 080 455
• Norway - 779 2451
• Poland - 80 00 88 813
• Portugal - 800 180 012
• Singapore - +852-3704-8688
• Spain -    900 861 549
• Sweden - 20 88 14 16
• Switzerland - 800 000 460
• UK - 0844 488 0235
• USA - 855.568.6543

General Information

• VMware Data Recovery Services by Ontrack
• Free data recovery quote
• Ontrack Remote Data Recovery - proprietary tool often used with VMware recoveries
• Find the Ontrack office nearest to you

• Phone Number - +33 01 40 60 00 00
• Website - http://www.chronodisk.com
• Contact Us email - [email protected]

 

Additional Information

THE CONTENT OF THIS ARTICLE IS PROVIDED "AS-IS," AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VMWARE DISCLAIMS ALL OTHER REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, REGARDING THIS CONTENT, INCLUDING THEIR FITNESS FOR A PARTICULAR PURPOSE, THEIR MERCHANTABILITY, OR THEIR NON-INFRINGEMENT. VMWARE SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS CONTENT, INCLUDING DIRECT, INDIRECT, CONSEQUENTIAL DAMAGES, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF VMWARE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Notes:

• Before engaging third-party recovery vendors, for increased chances of a successful data recovery:
   
  • Do not install recovery software on the volume from which you are trying to recover.
  • Do not write any recovered data or anything else to the volume from which you are trying to recover data.
  • Do not allow any usage of the volume from which you are trying to recover and take it offline (unmount).
  • Do not work with the only copy of your data/volume/VMDK file. Always take a backup/image and keep it safe in case of further escalation.
  • Do not re-initialize or reformat the problematic volume. This does not bring the data back and will only increase the severity of data loss.
  • Do not rebuild the problematic RAID system unless you have all member drives imaged for further escalation or you have a backup.
  • Do not force fail RAID member drives online until you have all member drives imaged for further escalation.