• Instructions for opening a support request can be found online at www.vmware.com/support/policies/howto.html.
• Instructions for uploading your support files can be found online at Uploading diagnostic information to VMware (1008525) .
• Instructions for obtaining diagnostic information for other VMware products can be found online at Collecting diagnostic information for VMware products (1008524) .

• The version of VMware vCenter Converter being used. If this version is older than the newest available version, verify if this issue can be reproduced in the latest version.
• The operating system that is running on the machine being converted or reconfigured.
• If the problem is encountered during the Converter task configuration wizard, include the screen details where the problem is observed. If an error is displayed, provide the error message and the screen details.
• If the problem is encountered after the conversion task is submitted, provide the task percentage reported at the time of failure and also include any errors that are displayed in the task area of the application.

• For all versions of Converter it is important to collect both client and agent logs.
• If you are converting a virtual machine and it is powered off there will be no agent logs.

• To collect client and agent logs from the Converter user interface click File > Export Logs.
  
  Note: Unless the Converter user interface is unavailable this is the only method required to collect all logs.
   
• To collect client logs from the file system of the computer that is running Converter:
   
  • For Windows look in the directory %USERPROFILE%\Local Settings\Application Data\VMware\VMware vCenter Converter Standalone\Logs and gather all files.
  • For Linux look in the directory $HOME/.vmware/VMware vCenter Converter Standalone/Logs and gather all files.

• To collect agent logs from the computer that is being converted:
   
  • For Windows look in the directory C:\Windows\Temp\vmware-temp and gather all files that begin with vmware-converter .
  • For Linux look in the directory /var/log/vmware-vcenter-converter-standalone and gather all files.

VMware vCenter Converter Standalone 5.x and 6.x

Note: For Linux, there are no client side logs on the source machine because they are stored on the server side.