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Unable to configure HA after upgrading from ESX 4.0 Update 1 to Update 2 (1024426)

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  • Unable to configure HA on ESX hosts after upgrading from ESX 4.0 Update 1 to Update 2
  • In the /var/log/vmware/hostd.log file, you see the error:

    Looking up object with name = "haTask--vim.AgentManager.prepareToUpgrade-294970" failed.
    GetPropertyProvider failed for haTask--vim.AgentManager.prepareToUpgrade-294970

  • In the Event viewer of vCenter Server, you see the error:

    Cannot install the vCenter agent service. Cannot upload agent.


This issue occurs if the tmp/vmware-root/ha-agentmgr directory does not exists or does not have the required files.
To resolve this issue: 
  1. Log in to the ESX host as the root user.
  2. Run this command to verify if the tmp/vmware-root/ha-agentmgr directory and its contents are available:

    # ls -l tmp/vmware-root/ha-agentmgr

    You must get an output similar to:

    total 13245
    -rwxr-xr-x 1 bma mkpasswd 13559713 Sep 8 23:10 upgrade
    -rw-r--r-- 1 bma mkpasswd 64 Sep 8 23:10 upgrade.sig

  3. If not, run this command and delete the vmware-root folder:

    rm -R /tmp/vmware-root

  4. Reconfigure HA. This loads the upgraded VPXA files.

    Note: You can reconfigure HA on each host or perform a cluster-wide HA reconfiguration.

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