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VMware ESXi 6.0 host fails to detect local disk after patching or applying Update 1 on HP Proliant Gen 9 servers (2120539)

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Symptoms

After applying patches VMware ESXi 6.0, Patch Release ESXi600-201504001VMware ESXi 6.0, Patch Release ESXi600-201505001VMware ESXi 6.0, Patch Release ESXi600-201507001, VMware ESXi 6.0, Patch Release ESXi600-201602001 and VMware ESXi 6.0 Update 1 on an HP Proliant Gen 9 servers with an HP ESXi 6.0 custom image, you experience these symptoms:
  • The ESXi 6.0 host fails to boot
  • The ESXi 6.0 host fails to detect the local disk

Cause

This issue occurs because the existing scsi-hpsa driver that was included in the HP custom image was replaced by the scsi-hpsa driver that are included in the ESXi 6.0 patches and Update 1.

Resolution

This is a known issue affecting HP Proliant G9 servers that have been deployed with an HP ESXi 6.0 custom image.

Currently, there is no resolution.

To work around this issue, you must back out the patches by reverting to the previous state of the host, then reapply the patches in such a way as to update all but the scsi-hpsa driver. For more information about reverting to a previous state of an ESXi host, see Reverting to a previous version of ESXi (1033604).

After successfully reverting to the previous state of the ESXi host, re-apply the patches:

To re-apply ESXi600-201504001ESXi600-201505001 and ESXi600-201602001 :
  1. Log in to the ESXi host through SSH as the root user
  2. Run this command on each of patches ESXi600-201504001, ESXi600-201505001 and ESXi600-201602001:

    esxcli software vib update -n esx-base -d /path/ESXi600-201xxxxxx.zip

    where xxxxxx equals 504001, 505001 and 602001, successively.
To re-apply ESXi600-201507001:
  1. Log in to the ESXi host through SSH as the root user.
  2. Run this command:

    esxcli software vib update -n esx-base -d /path/ESXi600-201507001.zip
    esxcli software vib update -n tools-light -d /path/ESXi600-201507001.zip


    These are driver related vibs. Apply these vibs according to your system environment.

    esxcli software vib update -n misc-drivers -d /path/ESXi600-201507001.zip
    esxcli software vib update -n scsi-bnx2i -d /path/ESXi600-201507001.zip
    esxcli software vib update -n sata-ahci -d /path/ESXi600-201507001.zip
    esxcli software vib update -n lsu-lsi-lsi-mr3-plugin -d /path/ESXi600-201507001.zip
    esxcli software vib update -n lsu-lsi-megaraid-sas-plugin -d /path/ESXi600-201507001.zip

    Note: These commands do not update the scsi-hpsa driver.

Additional Information

For more information, see HP Advisory VMware - No VMware vSphere 6.0 Inbox Support for HP Smart Array Controllers or Smart Host Bus Adapters.

Note: The preceding link was correct as of August 11, 2015. If you find the link is broken, please provide feedback and a VMware employee will update the link.

To be alerted when this article is updated, click Subscribe to Document in the Actions box.

See Also

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

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