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Collecting diagnostic information for VMware Player and VMware Workstation Player (2104004)

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Purpose

VMware Technical Support routinely requests diagnostic information or a support bundle when a support request is handled. This diagnostic information contains logs and configuration files for your host, for VMware Player Pro, and for your virtual machine(s).
 
This article provides the procedures for obtaining this diagnostic information.
 
The diagnostic information collected can then be uploaded to VMware Technical Support. To uniquely identify your information, use the Support Request (SR) number you received when you opened your Support Request.

Resolution

To collect diagnostic information for VMware Player and VMware Workstation Player:

In Linux hosts:

  1. Open a Terminal window. For more information, see Opening a command or shell prompt (1003892)

  2. Run the command:

    sudo vm-support

    Run this command for VMware Workstation Player 12.x and later versions:

    sudo vm-support-collect-host-support-info

     Note: The command is normally stored in /usr/bin. Enter the password if prompted.

  3. When the process completes, you are presented with a message informing you about the location where the file is saved. The compressed support bundle name begins with vm- and includes a date stamp for year, month and day.

    Note: The default location of the file generated will be same as the current directory from where the command is run.

  4. After collecting your support data, upload it as an attachment to your Support Request (SR). For more information, see Uploading diagnostic information for VMware using FTP (2070100).

In Windows hosts:

  1. Navigate to the VMware Player folder in Program Files.
  2. Double-click vm-support.vbs support script.
  3. When the process is complete, Windows Explorer window will open showing the support bundle. It is saved in vmware-support folder in your host's %TEMP% folder. The compressed support bundle name begins with vmsupport and includes a date stamp for Year, Month and Day.
  4. After collecting your support data, upload it as an attachment to your Support Request (SR). For more information, see Uploading diagnostic information for VMware using FTP (2070100).

See Also

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

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