Search the VMware Knowledge Base (KB)
View by Article ID

Collecting diagnostic information for VMware Data Protection (2033910)

  • 19 Ratings

Purpose

VMware Technical Support routinely requests diagnostic information from you when a support request is handled. This diagnostic information contains product specific logs and configuration files from the host on which the product is run. The information is gathered using a specific script or tool for each product.

This article provides procedures for obtaining diagnostic information for VMware Data Protection (VDP).

The diagnostic information collected can then be uploaded to VMware Technical Support. To uniquely identify your information, use the Support Request number you received when you opened your Support Request.

Resolution

To gather the VDP 5.1 logs:
  1. Open a supported browser and type:

    https://IP_addressVDP_Appliance:8543/vdp-configure/

  2. Log in with the VDP user name and password.
  3. Click the Status tab.
  4. In the Log Collector section, click Collect logs. A Save as dialogue appears that allows you to download the log bundle to the file system of the machine in which your web browser is running. The default location is the current download directory of your browser.
Note: By default the log bundle is named as LogBundle.zip, but ensure to give a unique name.
 
 
To gather the VDP 5.5.x logs:
  1. Open a web browser and type:

    https://IP_address_VDP_Appliance:8543/vdp-configure/

  2. Log in with the VDP user name and password.
  3. Click the Status tab.
  4. Depending on the type of log information you want to collect, download one of these files:
    • Log bundle:
      • Click Collect all logs to download a zip file that contains all logs from VDP services. A Save as dialog appears that allows you to download the log bundle to the file system of the machine in which your web browser is running. The default location is the current download directory of your browser.

        Note: By default, the log bundle is named as LogBundle.zip, but ensure to give a unique name.

    • Client logs:
      • Click Collect client logs to download an aggregated text file that contains all client failure logs.
 
To gather the VDP 5.8 logs:
  1. Open a web browser and type:

    https://IP_address_VDP_Appliance:8543/vdp-configure/

  2. Log in with the VDP user name and password.
  3. Click the Log collector tab.
  4. Depending on the type of log information you want to collect, download one of these files:
    • Log bundle:
      • Click All VDP Appliance logs to download a zip file that contains all logs from VDP services. A Save as dialog appears that allows you to download the log bundle to the file system of the machine in which your web browser is running. The default location is the current download directory of your browser.

        Note: By default, the log bundle is named LogBundle.zip, but ensure to give a unique name.

    • Client logs:
      • Click Collect client logs to download an aggregated text file that contains all client failure logs.

    • External proxy logs:
      • Click Collect external proxy logs to download an aggregated .zip file that contains all external proxy logs.

Note: If the GUI becomes unresponsive, see Collecting vSphere Data Protection logs when the VDP configuration GUI is unresponsive (2053235).

To gather the VDP 6.0 logs:
  1. Open a web browser and type:

    https://IP_address_VDP_Appliance:8543/vdp-configure/

  2. Log in with the VDP username and password.
  3. Click the Log Collector tab.
  4. Select one or more checkboxes to download log files:

    • To download all log files to a zip file, select All VDP Appliance Logs and click Download to save all log files from VDP services to a .zip file.
      The Select location for download dialog box appears.By default, the log bundle is named LogBundle.zip. Rename the file to a unique name.

    • To download all logs under a specific heading, select a checkbox next to a heading, and then click Download:

      • Core VDP Service
      • Management Service
      • File System Service
      • File Level Restore Service
      • Replication
      • Image Backup and Restore

    • To download log files listed under multiple headings, select the checkbox next to one of more log files, and then click Download.
    • In the Client Logs group box, click Download to download an aggregated text file which contains all client failure logs.
    • In the Configurations group box, click Download to download only VDP configuration file information.


See Also

Update History

10/18/2013 - Added command line steps 09/25/2014 - Added steps for VDP 5.8 and updated VDP 5.5.x under the Resolution section 10/14/2014 - Added steps for VDP 5.1 logs under the Resolution section 07/27/2015 - Added VDP 5.8 log collection instructions

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

Feedback

  • 19 Ratings

Did this article help you?
This article resolved my issue.
This article did not resolve my issue.
This article helped but additional information was required to resolve my issue.

What can we do to improve this information? (4000 or fewer characters)




Please enter the Captcha code before clicking Submit.
  • 19 Ratings
Actions
KB: