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Overview of Lab Manager log files (1011478)

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Purpose

VMware Technical Support routinely requests diagnostic information from you when a support request is handled. This diagnostic information contains product specific logs and configuration files from the host on which the product is run. The information is gathered using a specific script or tool for each product.
 
This article discusses the content and purpose of each log file that can be collected for VMware vCenter Lab Manager.

Resolution

Each VMware vCenter Lab Manager log file serves a different purpose. Review the following to understand what each log file does.
Note: The location of files on the Lab Manager server is relative to C:\Documents And Settings\All Users\Application Data\VMware\VMware Lab Manager.
 
File Location in Support Bundle Lab Manager Server Location Notes
DbBackup_x_xx_xx.dat \DbBackup \DbBackup This is a backup of the database scrubbed of email addresses and other sensitive information. It is generated at the time of log collection.
DiagnosticInfo_x_xx_xxx.log
\DiagnosticInfo
None, generated by log file collection.
This contains the Lab Manager Version number, operating system details, a database connection count, database table size summary, background thread count and failure count, and a list of hosts being managed.
BackendServiceInfo.log \ServerUI\Log \Logs One of the most important log files, this contains detailed call information for Lab Manager, Lab Manager to VirtualCenter, and more.
MonitorServiceInfo.log \ServerUI\Log \Logs This contains startup and shutdown details of Monitor the Service. There is little text in the log, however if the Monitor Service is not functioning, garbage collection may not occur.
NfcLauncher.log \ServerUI\Log \Logs NFC is used for host preparation and cross-host fencing configuration.
SupportLinkInfo.log \ServerUI\Log \Logs Data on the support link service. Typically not needed.
EventLogs.csv \ServerUI\Log
None, generated by log file collection.
All Windows events, as collected from Event Viewer.
Systeminfo.txt \ServerUI\Log
None, generated by log file collection.
Similar to DiagnosticInfo, plus information on all Windows Hot fixes.
VMwareRegistry.reg \ServerUI\Registry
None, generated by log file collection.
Contains details of all VMware related Windows registry values.
IP_ADDRESS_OF_ESX_HOST.zip
\Hosts
None, generated by log file collection.
Contains Lab Manager agent logs, ESX support script logs, and more.
 

See Also

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

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