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Error on the VMware store when upgrading to Fusion 10 and/or Workstation 14 (2151800)

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  • Upgrading to Fusion 10 and/or WorkStation 14 fails with the error:

    If you do not see the serial number or license key below, confirm that you have registered the license.

    Fusion upgrade error:

    Workstation Upgrade error:


This article provides information to workaround the licensing issue relating to upgrading to Fusion 10 and to Workstation 14 from the VMware Online Store.


This issue occurs due to the stored cache and cookies in the Web Browser.


To work around this issue, use Incognito/private mode in your Web Browser.

To use Incognito mode, see:

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.


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