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Upgrading vSphere Replication to version 6.5 fails (2151141)

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After running ISO upgrade and first reboot, VR console stops responding at Installation Settings stage and does not proceed further.


This article provides information on manually resolving conflict when upgrade to replication appliance fails.


This issue occurs because of a conflict with the cairo-1.8.8-2.1.48 package.


To resolve this issue:
  1. Select Manual Intervention is required option in the Installation Settings of VR console.
  2. Select remove lock to allow removal of cairo-1.8.8-2.1.48.x86_64.
  3. Click OK on next page(s).
    The installation will then proceed.

Additional Information

  • VAMI page may not show any information. In this case, try a different browser or use incognito mode.
  • You may need to register the VR again after the upgrade is complete.
  • Restart the vCenter Web Client in case plugin does not show up after performing all the steps.

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.


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