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Upgrading vSphere Replication to version 6.5 fails (2151141)

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Symptoms

After running ISO upgrade and first reboot, VR console stops responding at Installation Settings stage and does not proceed further.

Purpose

This article provides information on manually resolving conflict when upgrade to replication appliance fails.

Cause

This issue occurs because of a conflict with the cairo-1.8.8-2.1.48 package.

Resolution

To resolve this issue:
 
  1. Select Manual Intervention is required option in the Installation Settings of VR console.
  2. Select remove lock to allow removal of cairo-1.8.8-2.1.48.x86_64.
  3. Click OK on next page(s).
    The installation will then proceed.

Additional Information

Notes:
  • VAMI page may not show any information. In this case, try a different browser or use incognito mode.
  • You may need to register the VR again after the upgrade is complete.
  • Restart the vCenter Web Client in case plugin does not show up after performing all the steps.

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

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