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Guest Authentication Service is missing in open-vm -tools package 2:10.1.5-5055683-1ubuntu1 for Ubuntu 17.04 (2150853)

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  • Guest Authentication Service is not running  after installing Ubuntu 17.04 server 32/64 in ESXi or Fusion.

  •  Command to check the process :
    “ps –ef | grep VGAu*”


This issue occurs because the Guest Authentication Service is missing in package open-vm-tools 2:10.1.5-5055683-1ubuntu1 which is installed in Ubuntu 17.04 server by default.


This issue is fixed in open-vm-tools 2:10.1.5-5055683-1ubuntu 1.1 package.

To update the open-vm-tools 2:10.1.5-5055683-1ubuntu 1.1 package:

  1. Update repository cache by running the command:

    sudo apt-get update

  2. Install open-vm-tools by running the command:

    sudo apt-get install open-vm-tools


VGAuth feature is used by multiple products within VMware

The biggest impact will be to the Site Recovery Manager (SRM) product that is used by customers to recover the VMs on a different datacenter if the current site goes down. SRM will be completely broken on Ubuntu 17.04 if VGAuth is not enabled.

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.


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