Search the VMware Knowledge Base (KB)
View by Article ID

"Guest Introspection Service is not ready" error in Guest Introspection service deployment (2150464)

  • 0 Ratings


  • NSX Manager is unable to reach the USVM on the host.

  • Failed to establish a connection between MUX IP and the host on which USVM is installed and muxconfig.xml file is missing in the host.

  • In the syslog.log file of the ESXi host, you see entries similar to:

    2016-12-21T04:00:49Z EPSecMux[11410628]: [INFO] (EPSEC) [0xae1cc4] vShield Endpoint Multiplexor build-2959573. [6.0.0]
    2016-12-21T04:00:49Z EPSecMux[11410628]: [INFO] (EPSEC) [0xae1cc4] VMkernel 5.5.0 #1 SMP Release build-3568722 Feb 18 2016 16:42:56 x86_64
    2016-12-21T04:00:49Z EPSecMux[11410628]: [INFO] (EPSEC) [0xae1cc4] Could not identify the USVM for the MuxEventHandler, health status cannot be sent.
    2016-12-21T04:00:50Z vShield-Endpoint-Mux: vShield-Endpoint-Mux started

  • In the NSX Manager vsm.log file, you may see entries similar to:

    2016-12-09 06:42:13.782 GMT+00:00 ERROR taskScheduler-11 ClientServiceImpl:280 - Messaging system credentials verification failed. Username = 'usvm-admin-host-56'. com.rabbitmq.client.PossibleAuthenticationFailureException: Possibly caused by authentication failure at com.rabbitmq.client.impl.AMQConnection.start( com.rabbitmq.client.ConnectionFactory.newConnection( at com.rabbitmq.client.ConnectionFactory.newConnection(

  • In the USVM.log file on the Service VM, you may see entries similar to:

    2016-12-21 04:07:24.009 UTC ERROR main CustomConnectionFactory:89 - IO Error occurs when creating framechandler, typically a connection issue : Connection timed out

    Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.


This issue occurs due to network issues between the NSX Manager and the USVM deployed on the host. The USVM is unable to contact the NSX Manager to get the config file.


To resolve the issue, fix the network connectivity issues between NSX Manager and the USVM before performing redeploy of the GI service on the Cluster.

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.


  • 0 Ratings

Did this article help you?
This article resolved my issue.
This article did not resolve my issue.
This article helped but additional information was required to resolve my issue.

What can we do to improve this information? (4000 or fewer characters)

Please enter the Captcha code before clicking Submit.
  • 0 Ratings