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Horizon Client cannot logon to Connection Server fails an error http error 505 (2150258)

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Symptoms

  • Horizon Client cannot logon to Connection Server fails with an error:

    http error 505

  • Similar log snips are seen on Connection Server.log file:

    T01:02:48.303+09:00 WARN  (137C-1180) <4480> [ws_java_bridgeDLL] java.lang.OutOfMemoryError: Java heap space
    T01:02:48.303+09:00 WARN  (137C-1180) <4480> [ws_java_bridgeDLL] Dumping heap to C:\ProgramData\VMware\VDM\Dumps\java_pid4988.hprof ...
    T01:04:22.372+09:00 WARN  (137C-1180) <4480> [ws_java_bridgeDLL] Heap dump file created [6994209036 bytes in 94.027 secs]

  • Similar log snips are seen on Debug-YY-DD-MM-012345.txt:

    T04:52:57.918+09:00 ERROR (10E4-0B88) <VcCache poller 63234e9d-5d7e-453a-a32f-943b46fba1ec> [ServiceConnection25] SSL problem with VirtualCenter at https://<FQDN>:443/sdk (javax.net.ssl.SSLHandshakeException: Remote host closed connection during handshake)
    ...snip
    2016-01-04T04:54:09.206+09:00 DEBUG (10E4-190C) <VcCache poller 1d7fd257-b445-47f7-919d-10e71111dfa5> [ServiceConnection25] java.net.SocketException: Software caused connection abort: socket write error com.vmware.vdi.vcsupport25.ServiceConnection25.a(SourceFile:1328)
    AxisFault
     faultCode: {http://schemas.xmlsoap.org/soap/envelope/}Server.userException
     faultSubcode:
     faultString: java.net.SocketException: Software caused connection abort: socket write error
     faultActor:
     faultNode:
     faultDetail:

Cause

Connection Server uses a component Axis.jar as a Framework for communicating to vCenter Server.  If Axis.jar receives large data from vCenter it consumes high usage of java heap memory which causes insufficient java heap memory for Connection server or View Environment to function.

Resolution

This issue is resolved in Horizon View 6.1.1. 

To download, refer VMware Horizon 6 version 6.1.1

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