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Messaging Connection failure in a clustered environment of VMware Identity Manager (2149719)

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Symptoms

  • System Information and Health shows the health is red and you see the error:

     Messaging Connection failures. 


  • In the horizon.log file, you see entries similar to:
"connection or channel shutdown by RabbitMQ: connection error; protocol method" or additional RabbiTMQ errors.

For example, you see output similar to:

"consumersHealthStatus": {
"allOK": false,
"consumerStatus": {

Cause

This issue occurs because RabbitMQ terminates abruptly waiting for next message.

Resolution

Notes:
  • This patch is applicable for vIDM 2.8.1 only.
  • Ensure to take a snapshot of appliances and backup Database before making changes.

To resolve this issue:

  1. Stop RabbitMQ on Node1, then Node2 and then Node3 by running this command:

    service rabbitmq-server stop

  2. Stop vIDM service on Node1, then Node2 and then Node3 by running this command:

    service horizon-workspace stop

  3. Apply the fix by running this command:

    cp messaging-provider-rabbitmq-0.1.jar /opt/vmware/horizon/workspace/webapps/SAAS/WEB-INF/lib/messaging-provider-rabbitmq-0.1.jar
    cp messaging-channel-0.1.jar /opt/vmware/horizon/workspace/webapps/SAAS/WEB-INF/lib/messaging-channel-0.1.jar
    cp ErrorMessageResources.properties /opt/vmware/horizon/workspace/webapps/SAAS/WEB-INF/classes/ErrorMessageResources.properties


  4. Start RabbitMQ in the reverse order (Node3, Node2 and then Node1) by running this command:

    service rabbitmq-server start

  5. Start vIDM service  in the reverse order (Node3, Node2 and then Node1) by running this command:

    service horizon-workspace start  

Impact/Risks

 Ensure to always snapshot appliances and backup Data Base before making changes.

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