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"404 Page Not Found" error after configuring a clustered envrionment in VMware Identity Manager (2149675)

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  • Service does not start up or takes very long to start. 
  • Messaging (RabbitMQ) is done correctly.
  • On the browser, you see error similar to:

    404 Page Not Found


This issue occurs when iptables are not opened for internal ports like 40002, 40003, 5700, 4369.

To check if the ports opened, run the command: 

iptables -L -n


NoteThe fix is applicable only for 2.8 and 2.8.1 versions. 

To resolve this issue, perform these steps on each appliance:

  1. Take a backup of the original updateiptables.hzn file:

    cp /usr/local/horizon/scripts/updateiptables.hzn  /usr/local/horizon/scripts/updateiptables_bak.hzn

  2. Replace the updateiptables.hzn file with the new file 2149675_updateiptables.hzn attached to this Knowledge Base article:

     cp updateiptables.hzn  /usr/local/horizon/scripts/

  3. Reboot the appliance.


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