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Agent machine gets STOP error or stops responding when you open a local file shared with CDR (2149417)

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In certain circumstances, opening a local file with File > Open in a remote desktop or remote application causes the guest operating system on the Horizon Agent machine to encounter a STOP error (blue screen) or to stop responding (hang) when client drive redirection (CDR) is used.

For example, if you use client drive redirection to share a local folder with a Windows 10 remote desktop, launch Notepad in the remote desktop, and then use File > Open to open a file in the local folder, a STOP error occurs in the Windows 10 remote desktop.

This issue occurs in the following Horizon Clients:
  • Horizon Client for Mac
  • Horizon Client for Windows
  • Horizon Client for Linux
  • Horizon Client for Android

The following Horizon Agent guest operating systems are affected:

  • Windows 10
  • Windows Server 2016


For a remote desktop connection (either virtual desktop or published desktop), do not use File > Open to open a file in a local folder that is shared with the Horizon Agent machine with client drive redirection. Double-click to open the file instead.

For a published application connection, do not use File > Open to open a file in a local folder that is shared with client drive redirection. For Horizon Client for Mac, use drag and drop or Open With to open the file instead. For Horizon Client for Windows, use Open With to open the file instead.

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