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vSAN Health Service - HCL Health - Host issues retrieving hardware info (2149290)

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This article explains the HCL Health - Host issues retrieving hardware info check in the vSAN Health Service and provides details about why it might report an error.


Q: What does the HCL Health - Host issues retrieving Hardware Info check do?
A: If this health status is not green (OK), HCL information cannot be retrieved from the ESXi host.

Q: What does it mean when it is in an error state?
A: The vSAN health service for this host is not working properly, and no HCL information for the host is available.

One possible cause of this problem is that the host is not responsive or cannot be connected. Another possible cause is that the vSAN health service on this host has stopped or is not responding.

Q: How does one troubleshoot and fix the error state?
A: Verify that the host and the vSAN health service are responsive.

You can check the status of the vSAN health service on the host.

For ESXi 6.0 Update 2 or later, use SSH to log into the host and check the status with the following command: /etc/init.d/vsanmgmtd status

You also can manually restart the vSAN health service with the following command: /etc/init.d/vsanmgmtd restart

For ESXi version 6.0.0 or 6.0 Update 1, vSAN health service is integrated into the host daemon. Check the host daemon status with the following command: /etc/init.d/hostd status

If the ESXi host fails to connect from vCenter Server or is not responsive, first resolve the problems with the host, and then check the health status.

Update History

04/20/2017 - Added vSAN 6.6 to Products

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