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Upgrading vRealize Network Insight to version 3.3 (2149264)

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Purpose

This article provides steps to upgrade vRealize Network Insight to version 3.3.

Resolution

Upgrading vRealize Network Insight from v3.0/v3.1 to v3.3

Upgrading directly from vRealize Network Insight 3.0/3.1 to 3.3 is not supported. File a support request to upgrade.

Upgrading vRealize Network Insight from v3.2 to v3.3

Online Upgrade

Notification of new version available:
  1. To check the update available notification on vRealize Network Insight 3.2.0, click on Setting in the Install and Support Page.

    • Updates: A new version 3.3.0.1487914671 is available!

    • Pop Up Notification: Upgrade available!

  2. Click View details to view details of update. Clicking Install Now on details page downloads and upgrade the vRealize Network Insight deployment.

  3. Verify the upgraded version from the product UI under settings > About page to be 3.3.0.1487914671.

No notification of new version available
 
If no notification is observed on vRealize Network Insight 3.2.0:
 
Verify that both vRealize Network Insight Platform and Proxy VMs have access to the internet.

Note: Ensure that both vRealize Network Insight Platform and Proxy VMs can access the internet.

To confirm internet access from vRealize Network Insight VMs:
  1. Run this CLI command on each VM:

    show-connectivity-status

    Note: Ensure that the output contains Upgrade connectivity status as  Passed.

    For more information, see the vRealize Network Insight Command-Line Interface Reference Guide.


  2. File a support ticket:

    1. Provide Service tag from the product UI.

      Service tag is shown under Settings > About page.

    2. Provide screenshot of show-connectivity-status CLI command output from each vRealize Network Insight Platform and Proxy VMs.
    3. After VMware support enables online upgrade, these notification are visible in Settings > Install and Support.

      • Updates: A new version 3.3.0.1487914671 is available!

      • Pop Up Notification: Upgrade available!

    4. Click View details to view details of update. Clicking Install Now on details page will download and upgrade the vRealize Network Insight deployment.

Note: Verify the upgraded version from the product UI under Settings > About page to be 3.3.0.1487914671.

Offline Upgrade

Notes:

  • Use this option when both vRealize Network Insight Platform and ProxyVMs do not have access to the internet.
  • You must upgrade all Platform VMs before Proxy VMs.

  1. Download upgrade bundle zip file ( VMWare_vRealize_Network_Insight_3.3.0.1487914671.zip) from My VMware.
  2. Unzip the bundle from downloaded zip file.
  3. Stop services on vRealize Network Insight VM by running this services command:

    (cli) services stop

  4. Copy the unzip upgrade bundle ( VMWare-vRNI.3.3.0.1487914671.upgrade.bundle) to vRealize Network Insight Platform and Proxy VMs by running the package-installer copy command:

    For example:

    (cli) package-installer copy --host 192.168.21.22 --user johndoe --path /path/to/VMWare-vRNI.3.3.0.1487914671.upgrade.bundle

    For more information, see the vRealize Network Insight Command-Line Interface Reference Guide.


  5. Upgrade the virtual machines using package-installer upgrade command.

    For example:

    (cli) package-installer upgrade

    Note: Upgrade would complete within 30 minutes after this step. Depending on the download speed, it may take up to few hours.

  6. Verify the upgraded version using the show-version command:

    For example:

    (cli) show-version

    You see the output similar to:


    3.3.0.1487914671
Note: After a successful upgrade, it is not required to reboot the virtual machine.


Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

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