Search the VMware Knowledge Base (KB)
View by Article ID

Windows Server Core VM fails to display the cmd prompt (2149216)

  • 0 Ratings


  • Windows Server Core VM running on hardware version 11 fails to display the cmd prompt.
  • Virtual machine console shows black screen and a blinking cursor.

    Note: This issue is observed when using vSphere Client and vSphere Web Client.

  • In the vmware.log file, you see entries similar to:

    2016-12-12T21:25:54.326Z| vmx| I120: Tools_SetGuestResolution: Sending rpcMsg = Resolution_Set 1920 993
    2016-12-12T21:25:54.407Z| mks| W110: VNCENCODE 130 failed to allocate VNCBlitDetect
    2016-12-12T21:25:54.407Z| mks| W110: VNCENCODE 130 failed to allocate VNCBackBuffer
    2016-12-12T21:25:54.886Z| vcpu-1| I120: VigorTransport_ServerSendResponse opID=365ad60a-81-90fe seq=789: Completed MKSVMX request.
    2016-12-12T21:25:57.186Z| vmx| I120: VigorTransportProcessClientPayload: opID=3e417f72-73-9112 seq=816: Receiving MKS.SetGuestResolution request.

    Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.


Currently, there is no resolution.

To work around this issue:

  1. Click inside the console until minimize or maximize button appears.
  2. Click either of the buttons to resize the cmd window.

Additional Information

To be alerted when this article is updated, click Subscribe to Document in the Actions Box.


windows core 

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.


  • 0 Ratings

Did this article help you?
This article resolved my issue.
This article did not resolve my issue.
This article helped but additional information was required to resolve my issue.

What can we do to improve this information? (4000 or fewer characters)

Please enter the Captcha code before clicking Submit.
  • 0 Ratings