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"Objects are not receiving data from adapter instance" alerts in vRealize Operations Manager 6.x (2149137)

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Symptoms

  • You see Objects are not receiving data from adapter instance alerts in vRealize Operations Manager 6.x. 
  • Most of the alert impacted objects are vRealize Operations for Horizon or vRealize Operations for Published Apps user objects.

Cause

This issue occurs because, by design the object status should always be Collecting for user objects when the user is logged on. When the user is logged off, vRealize Operations Manager reports the objects as not receiving data.

Resolution

This is a known issue affecting vRealize Operations for Horizon / vRealize Operations for Published Apps.
 
Currently, there is no resolution.
 
This alert can be safely ignored because it is a false positive.
 
To work around the issue, disable the alert.
 
To disable the alert:
 
  1. In the vRealize Operations Manager UI, navigate to Administration > Policies > Policy Library.
  2. Edit the active default policy.
  3. In section 6 of the alert section,  add/select Alert/Symptom Definitions filter for Objects are not receiving data from adapter instance.
  4. Change the state from Inherited to Local Disabled.
  5. Click Save.

Impact/Risks

Note:  Disabling this alert through the policy will disable it for all adapters because it is a vRealize Operations Manager embedded alert available for all adapters.

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