Search the VMware Knowledge Base (KB)
View by Article ID

ESXi 6.5 host fails with purple diagnostic screen when collecting diagnostic information (2148927)

  • 2 Ratings
Language Editions

Symptoms

  • ESXi host fails with a purple diagnostic screen when collecting diagnostic information and the stack trace:

    2017-02-06T18:52:04.284Z cpu39:72196)@BlueScreen: #PF Exception 14 in world 72196:Default-drai IP 0x4180158f56de addr 0x4306a69c41c8
    PTEs:0x800000208080e023;0x8000000146ba1063;0x800000018ac9b063;0x0;
    2017-02-06T18:52:04.284Z cpu39:72196)Code start: 0x418015800000 VMK uptime: 0:00:53:55.612
    2017-02-06T18:52:04.285Z cpu39:72196)0x4391d021bf50:[0x4180158f56de]SPLockIRQWork@vmkernel#nover+0x26 stack: 0x4306a69c41c8
    2017-02-06T18:52:04.285Z cpu39:72196)0x4391d021bf70:[0x418015914b00]VMKStatsDrainWorldLoop@vmkernel#nover+0x90 stack: 0x6
    2017-02-06T18:52:04.286Z cpu39:72196)0x4391d021bfe0:[0x418015ac8bd5]CpuSched_StartWorld@vmkernel#nover+0x99 stack: 0x0
    2017-02-06T18:52:04.290Z cpu39:72196)base fs=0x0 gs=0x418049c00000 Kgs=0x0
    2017-02-06T18:52:04.290Z cpu39:72196)vmkernel             0x0 .data 0x0 .bss 0x0

    Note: This log excerpt is an example. Date, time, and environmental variables may vary depending on your environment.

Cause

This issue occurs due to a race condition when running vm-support. This is more likely to occur when gathering performance snapshots with the diagnostic information.

Resolution

This issue is resolved in ESXi 6.5 U1, available at VMware Downloads.

To work around this issue, collect the performance snapshot separately by running esxtop in batch mode. For more information, see Exporting esxtop performance data as a CSV file and manipulating it from the command-line (1004953).

See Also

Update History

7/27/2017-Updated 6.5 U1 download link in Resolution

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

Feedback

  • 2 Ratings

Did this article help you?
This article resolved my issue.
This article did not resolve my issue.
This article helped but additional information was required to resolve my issue.

What can we do to improve this information? (4000 or fewer characters)




Please enter the Captcha code before clicking Submit.
  • 2 Ratings
Actions
KB: