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Unable to sync with Identity source after changing DC name in vRA 7.x (2147737)

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  • Unable to add new users to vRealize Automation.
  • vRealize Automation fails to sync with Identity source.
  • You can log in to vRealize Automation portal and perform administrative tasks with existing accounts.
  • In the /storage/log/vmware/horizon/connector.log file, you see entries similar to:

    2016-11-10 11:53:42,720 WARN  (tomcat-http--8) [3001@VSPHERE.LOCAL;vraadmin@VSPHERE.LOCAL;] - Failed to connect to zeus.bctchn.local:null
            javax.naming.CommunicationException: zeus.bctchn.local:389 [Root exception is Connection timed out]
                    at com.sun.jndi.ldap.Connection.<init>(
                    at com.sun.jndi.ldap.LdapClient.<init>(
                    at com.sun.jndi.ldap.LdapClient.getInstance(
                    at com.sun.jndi.ldap.LdapCtx.connect(
                    at com.sun.jndi.ldap.LdapCtx.<init>(
                    at com.sun.jndi.ldap.LdapCtxFactory.getUsingURL(
                    at com.sun.jndi.ldap.LdapCtxFactory.getUsingURLs(
    zeus.bctchn.local is the decommissioned
Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.


This article provides steps about how to edit file to add correct hostnames.


This issue occurs if the old DC would still be referenced after adding new hostnames.


To resolve the issue:

  1. Take a backup or snapshot of the vRealize Automation appliance.
  2. Log in to vRealize Automation appliance through putty using root credentials.
  3. Change directory to /usr/local/horizon/conf .
  4. Take a back up of the existing file by running the command:

    cp /tmp

  5. Edit the file and add the correct hostnames after removing the incorrect address using appropriate Linux commands.
  6. Restart the horizon service by running the command:

     service horizon-workspace restart

Note: If the environment is distributed, then we must perform the preceding steps on both the appliances.

Additional Information

For more information, refer to Edit the file section of  vRealize Automation 7.0 Information.

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.


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