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ESXi host fails with PSOD when using Intel Xeon Processor E5 v4, E7 v4, and D-1500 families (2146388)

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Symptoms

When running a supported version of ESXi host with Intel Xeon Processor E5 v4, E7 v4, and D-1500 families, you may experience these symptoms:
  • The ESXi host fails with this purple diagnostic screen (PSOD)
  • The backtrace information is missing in the screen
  • In the PSOD screen, you see error similar to:

    2016-07-27T13:14:04.549Z cpu58:42053 )@BlueScreen: #PF Exception 14 in world 42053:vmm7:My_VM IP 0x410016bb8000 addr 0x410016bb8000 PTEs:0x10001c023;0x8000010023;0x80000e5023;0x800000408841e063;
    2016-07-27T13:14:04.549Z cpu58:42053)Code start: 0x418018000000 VMK uptime: 2:04:41:19.840
    2016-07-27T13:14:04.552Z cpu58:42053)base fs=0x0 gs=0x41804e800000 Kgs=0x0
Note: This log excerpt is an example. Date, time, and environmental variables may vary depending on your environment.

This issue can manifest in many ways. For more information on entries you may see in the backtrace, see the Additional information section.

Purpose

This article provides method to resolve the issue if ESXi host fails with PSOD when using Intel Xeon Processor E5 v4, E7 v4, and D-1500 families.

Resolution

This is a known hardware issue affecting supported versions of ESXi host with Intel Xeon Processor E5 v4, E7 v4, and D-1500 families. This is a not a VMware issue.
 
To resolve this issue, upgrade the system BIOS (firmware) to a version which provides the following microcode patch revision level for the associated Intel Xeon processors:

CPU Family CPUID Model (Stepping) Required Microcode Patch Revision Supported ESXi Version
Intel Xeon E5-2600-v4
Intel Xeon E5-4600-v4
0x406F1 (B0 Stepping) 0x0b00001b or later
ESXi 5.5 U3b or later
ESXi 6.0 U1b or later
ESXi 6.5 GA or later
Intel Xeon E7-8800-v4
Intel Xeon E7-4800-v4
0x406F1 (B0 Stepping) 0x0b00001b or later
ESXi 6.0 U1b or later
ESXi 6.5 GA or later
Intel Xeon D-1500 0x50663 (V2 Stepping) 0x0700000c or later
ESXi 6.0 U1b or later
ESXi 6.5 GA or later
Intel Xeon D-1500 0x50664 (Y0 Stepping) 0x0f00000a or later
ESXi 6.0 U1b or later
ESXi 6.5 GA or later

For more information, contact your hardware vendor.

Additional Information

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Backtrace
 
The backtrace can also contain entries after Code start: line similar to:
  • SP_WaitLockIRQ
    SPLockIRQWork
    SPUnlockIRQWork
    VsanSparseUpdateCache
    IpfixPCInit
    IpfixPortInsert


  • Panic_Exception
    WorldletBHHandler
    Timer_BHHandler
    TimerRecomputeInterrupt
    BH_DrainAndDisableInterrupts
    IDT_IntrHandler
    gate_entry_
    Power_HaltPCPU
    CpuSchedIdleLoopInt
    CpuSchedDispatch
    CpuSchedWait
    CpuSched_VcpuHalt
    CpuSched_VcpuMigrateBestPcpu
    CpuSchedMarkReschedule
    CpuSchedVcpuSetRunState
    VMMVMKCall_Call
    CpuSchedRebalance_PcpuMigrateIdle
    IntrCookie_DoInterrupt
    Panicvpanicint
    Panic_NoSave

Tags

ESXi host fails with PSOD, vmware PSOD, purple screen 

Keywords

broadwell

See Also

Update History

08/19/2016 - Updated symptoms 1/4/2017- Added product version ESXi 6.5

Language Editions

ja,2147229;zh_cn,2147353

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