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vRealize Operations Manager 6.x Health Data is not present in the vSphere Web Client (2146360)

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Symptoms

  • vRealize Operations Manager (vROPs) 6.x Health Data is not present in the vSphere Web Client
  • vRealize Operations Manager is already registered with the vSphere Web Client from previous installation.
  • When you login to the vRealize Operations Manager 6.x directly, health data is present for vSphere objects

Purpose

 Re-register vRealize Operations Manager plugin to resolve the issue.

Resolution

To resolve this issue:

  1. Unregister the plugin
  2. Remove the plugin from the Managed Object Browser.
  3. Re-register the Plugin.


Unregister the Plugin      

  1. Log in to vRealize Operations Manager UI as the local admin user.
  2. Navigate to Administration > Solutions, select the vCenter Adapter Solution and click Configure.
  3. Select the vCenter adapter instance you want to re-register the extension for.
  4. Click Manage Registrations at the bottom of the page.
  5. Enter Administrator credentials, or check Use collection credentials, and click Unregister.

Remove the plugin from the Managed Object Browser      
  1. Log into the Managed Object Browser of the vSphere Web Client with Administrator credentials at https://vsphere_address/mob.

    Note: Replace vsphere_address with the IP address or FQDN of the vSphere Web Client.

  2. Navigate to Content > ExtensionManager.
  3. In the properties list, click (more…) to expand the list of values.
  4. Note any values with the name vcops.
  5. Click UnregisterExtension at the bottom of the page.
  6. Enter the com value of the values noted in step 4.

    Example: com.vmware.vcops

  7. Click Invoke Method.
  8. A VOID message appears, confirming that the extension is successfully unregistered.
  9. Log in to the vCenter Server with the vSphere Web Client installed with Administrator credentials.
  10. Navigate to the vc-packages directory.

    Windows vSphere 5.x and 6.x: \ProgramData\VMware\vSphere Web Client\vc-packages\vsphere-client-serenity\
    VCSA vSphere 5.x: /var/lib/vmware/vsphere-client/vc-packages/vsphere-client-serenity/
    VCSA vSphere 6.x: /etc/vmware/vsphere-client/vc-packages/vsphere-client-serenity/

  11. Delete any folder with the name vcops in the name.

    Example: com.vmware.vcops-6.1.0.000000

  12. Restart the vSphere Web Client service.

    Windows: In the services utility, restart the VMware vSphere Web Client service.
    VCSA 6.0 and below: /etc/init.d/vsphere-client restart -Djsse.enableSNIExtension=false
    VCSA 6.5: service-control --start vsphere-client

    Note
    : Wait until the service is completely up and you can log into the Web Client before proceeding.
Re-register the Plugin     
  1. Log in to vRealize Operations Manager UI and the local admin user.
  2. Navigate to Administration > Solutions, select the vCenter Adapter Solution and click Configure.
  3. Select the vCenter adapter instance you want to re-register the extension for.
  4. Click Manage Registrations at the bottom of the page.
  5. Enter Administrator credentials, or check Use collection credentials, and click Register.
  6. Restart the vSphere Web Client service.

    Windows: In the services utility, restart the VMware vSphere Web Client service.
    VCSA 6.0 and below: /etc/init.d/vsphere-client restart -Djsse.enableSNIExtension=false
    VCSA 6.5: service-control --start vsphere-client

    Note
    : Wait until the service is completely up and you can log into the Web Client before proceeding.

  7. Wait 3 standard collection cycles (15 minutes).

Additional Information

After performing the above steps to register vrealize operations manager plugin, verify that the planning-services-*.jar file exists 

Verify on the vCenter Server with the vSphere Web Client installed:

Windows vSphere 5.x and 6.x: \ProgramData\VMware\vSphere Web Client\vc-packages\vsphere-client-serenity\com.vmware.vcops-*\plugins\planning-service-*.jar
VCSA vSphere 5.x: /var/lib/vmware/vsphere-client/vc-packages/vsphere-client-serenity/com.vmware.vcops-*\plugins\planning-service-*.jar
VCSA vSphere 6.x: /etc/vmware/vsphere-client/vc-packages/vsphere-client-serenity/com.vmware.vcops-*\plugins\planning-service-*.jar
 
Example: C:\ProgramData\VMware\vSphere Web Client\vc-packages\vsphere-client-serenity\com.vmware.vcops-6.1.0.000000\plugins\planning-service-6.1.0.jar


Tags

vRealize Operations Manager,vSphere Web Client, Health Data,vSphere Objects,Plugin

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