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Directory sync is running endlessly in vRealize Automation 7.x (2146237)

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Symptoms

  • Directory sync is running endlessly for one or more directories.
  • Save and sync button is grayed out and you are unable to start a new sync.

Cause

This issue occurs due to a failure within the identity component preventing the directory sync from failing or completing the request.

Resolution

This is a known issue affecting VMware vRealize Automation 7.0.x.
 
Currently, there is no resolution.

To work around this issue:

  1. Log in to the vRealize Automation appliance(s) as root using SSH.
  2. Reset the affected service by running the command:  

    service horizon-workspace restart

  3. Re-try the affected sync process to confirm that it is working.

Additional Information

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