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Windows 7 32bit and Windows Server 2008 32bit may experience BSOD (2146087)

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Symptoms

  • 32bit Windows 7 and Windows Server 2008 might reboot unexpectedly and you might see a BSOD with the following stop code.

     0x0000010e (0x0000000b,0xf9e601ac,0xc000009a,0x00000000) 

  • You will see messages in the vmware.log of the Virtual Machine:

    vcpu-1| I120: CDROM: Emulate GET CONFIGURATION RT 2 starting feature 42
    vcpu-1| I120: GuestRpc: Reinitializing Channel 4(toolbox-dnd)
    mks| I120: SVGA disabling SVGA
    svga| I120: WinBSOD: ( 1) `A problem has been detected and Windows has been shut down to prevent damage    '
    svga| I120: WinBSOD: ( 2) `to your computer.                                                               '
    svga| I120: WinBSOD: ( 4) `The video memory manager has encountered an unexpected fatal error.             '
    svga| I120: WinBSOD: ( 6) `If this is the first time you've seen this Stop error screen,                   '
    svga| I120: WinBSOD: ( 7) `restart your computer. If this screen appears again, follow                     '
    svga| I120: WinBSOD: ( 8) `these steps:                                                                    '
    I120: WinBSOD: (10) `Check to make sure any new hardware or software is properly installed.          '
    svga| I120: WinBSOD: (11) `If this is a new installation, ask your hardware or software manufacturer       '
    svga| I120: WinBSOD: (12) `for any Windows updates you might need.                                         '
    svga| I120: WinBSOD: (14) `If problems continue, disable or remove any newly installed hardware            '
    svga| I120: WinBSOD: (15) `or software. Disable BIOS memory options such as caching or shadowing.          '
    svga| I120: WinBSOD: (16) `If you need to use Safe Mode to remove or disable components, restart           '
    svga| I120: WinBSOD: (17) `your computer, press F8 to selec                                                '
    svga| I120: WinBSOD: (17) `your computer, press F8 to select Advanced Startup Options, and then            '
    svga| I120: WinBSOD: (18) `select Safe Mode.                                                               '
    svga| I120: WinBSOD: (20) `Technical information:                                                          '
    svga| I120: WinBSOD: (22) `*** STOP: 0x0000010E (0x0000000B,0xF9E60                                        '
    svga| I120: WinBSOD: (22) `*** STOP: 0x0000010E (0x0000000B,0xF9E601AC,0xC000009A,0x00000000)              '
    svga| I120: WinBSOD: (29) `Dumping physical memory to disk:  100                                           '
    svga| I120: WinBSOD: (30) `Physical memory dump complete.                                                  '
    vcpu-1| I120: Ethernet1 MAC Address: 00:50:56:bf:17:5a
    vcpu-1| I120: Ethernet0 MAC Address: 00:50:56:bf:57:7e
    svga| I120: WinBSOD: (31) `Contact your system admin or technical support group for further assistance.    '
    vcpu-0| I120: CPU reset: soft (mode 1)
    vcpu-1| I120: CPU reset: soft (mode 1)
    vcpu-2| I120: CPU reset: soft (mode 1)
    vcpu-3| I120: CPU reset: soft (mode 1)
    vcpu-0| I120: PCIBridge4: ISA/VGA decoding enabled (ctrl 0004)

Cause

The BSOD occurs due to VMware SVGA 3D Miniport driver vm3dmp.sys tried to allocate buffer for transfer data but 0xc000009a (STATUS_INSUFFICIENT_RESOURCES) was returned. 

Resolution

To resolve this issue:

Upgrade Horizon View 5.2.x to Horizon View 6.1, available at VMware Downloads.

Upgrade ESXi 5.x to ESXi 6.0, available at VMware Downloads.


Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

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