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Deploying a Platform Services Controller in an existing Single Sign-On site fails (2144402)

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  • Deploying a new Platform Services Controller (PSC) in an existing SSO instance fails.
  • In the vmidentity-firstboot.py_XXXX_stdout.log file, you see entries similar to:
Firstboot script execution error.

Encountered an internal error.

Traceback (most recent call last):
File "/usr/lib/vmidentity/firstboot/", line 202, in main vmidentityFB.boot()
File "/opt/vmware/lib64/", line 171, in boot self.configureIdentityManager(self._idemRetryCount, self._idmRetryInterval)

Exception: Failed to configure identity manager
This is an unrecoverable error, please retry install.  If you run into this error again, please collect a support bundle and open a support request.

Running command: ['/usr/java/jre-vmware/bin/java', '-cp', '/opt/vmware/lib64/*:/usr/lib/vmware-sso/commonlib/*:.:*', '-Dvmware.log .dir=/var/log/vmware/sso/', '-XX:ErrorFile=/var/log/vmware/sso/hs_err_stsinstaller_pid%p.log-XX:HeapDumpPath=/var/log/vmware/sso/', 'com.vmware.identity.installer.STSInstaller', '--install', '--root-cert-path', '/etc/vmware-sso/keys/ssoserverRoot.crt', '--cert-path', '/etc/vmware-sso/keys/ssoserverSign.crt', '--private-key-path', '/etc/vmware-sso/keys/ssoserverSign.key', '--retry-count', '10', '--retry-interval', '30']

**Failed to install VMware STS**


This issue occurs when a default Identity Source is not set.


This issue is resolved in VMware vCenter Server 6.0 Update 2, available at VMware Downloads.

To work around this issue when you do not want to upgrade, set a default Identity Source.

To set a default Identity Source:
  1. Navigate to Administration > Single Sign-On > Configuration > Identity Sources.
  2. Select the default identity source from the list and click Set a Default Domain.

See Also

Update History

03/15/2016 - Added the details of the vCenter Server 6.0 Update 2 release, which resolves this issue.

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.


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