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Troubleshooting issues with image publishing or gold pattern reseal in Horizon Cloud with Hosted Infrastructure (2143985)

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  • Cannot publish or reseal gold pattern/image.
  • Publishing or resealing gold pattern/image task fails.


This issue occurs:
  • If a DaaS agent is not configured properly
  • Due to sysprep issues


To troubleshoot the issue:
  • Verify if the certificate file from Administrator portal’s patterns screen is placed under the appropriate folder that is DaaS agent installed location. 

    For example: C:\Program Files (x86)\VMware\VMware DaaS Agent\Cert\cacert.pem

  • Verify if TA IPs are configured properly in monitoragent.ini file and registry (Check note below to configure this step).
  • Verify that the DaaS icon is showing up in the task bar.

    Right click the icon > About > Advanced to verify Collector Address is correctly displaying the Tenant Appliance IP.

  • Check if Antivirus is preventing the sysprep operation by disabling the Antivirus or adding required files to the exception.
  • Check for applications that may disrupt sysprep such as MS Security Essentials.

    For more information on MS Security Essentials, see Gold pattern seal fails - local admin account and the DaaS Agent service are being set to disabled (2100336).

  • Verify if the image has rearm counts left by running this  slmgr -dlv command.
  • Verify if the user account used for reseal/publish operation is member of local administrator account and is enabled.
  • Verify if there are any scripts in the image that customizes user accounts.
  • Refer DaaS Agent log under installed location and troubleshoot based on the error messages. Log file is located at  C:\Program Files (x86)\VMware\VMware DaaS Agent\service\logs (or under the custom install location).
  • For any other issues with Sysprep, start by looking at two sysprep files:

    • setupact.log
    • setuperr.log

    Check these locations for Windows Vista, Windows 7/8, Windows Server 2008/2008 R2/2012:


    For more information, see Locations of sysprep log files (2001932).

  1. Hardcode TA IPs:

    Inside the GP VM OS, locate the MonitorAgent.ini file.

    File Locaion for 64 Bit OS: C:\Program Files (x86)\VMware\VMware DaaS Agent\service
    File Locaion for 32 Bit OS: C:\Program Files\VMware\VMware DaaS Agent\service

  2. Manually add the IPs of Tenant appliances in the  MonitorAgent.ini file:

    1. Stop the DaaS Agent service.
    2. Navigate to the MonitorAgent.ini file (file location mentioned above for 64bit and 32bit OS)
    3. Open the MonitorAgent.ini file using text editor. Locate entries smiliar to:


    4. Remove ; to uncomment the line.
    5. Add the IPs of your Tenant appliances.

      For example:


      Note: Do not place the VIP/Floating IP of the Tenant in this file.

    6. Change the auto_discover from 1 to 0.


    7. Start the DaaS Agent Service.

  3. Update the registry entry:

    Registry Paths:

    64bit OS: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\VMware, Inc.\VMware DaaS Agent
    32bit OS: HKEY_LOCAL_MACHINE\SOFTWARE\VMware, Inc.\VMware DaaS Agent

    For example:

    1. In HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\VMware, Inc.\VMware DaaS Agent, set these values:


      Create these values in String value type:

      "AgentInstallPath"="C:\Program Files (x86)\VMware\VMware DaaS Agent" 
       "DesktopMgrAddresses"="Update TA DT/SVC network range IP addresses (Eg: x.x.x.2, x.x.x.3)"

      Note: Do not use TA VIP IP (x.x.x.4)

    2. Reboot the GP VM after registry update.

See Also

Request a Product Feature

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