The VMware Knowledge Base provides support solutions, error messages and troubleshooting guides
Guest OS customization of a Windows virtual machine fails to complete on a ESXi 6.0 Update 1b host (2142982)
- You are unable to customize the virtual machine.
- Customizing the virtual machine fails.
- This issue does occur on templates that have a fresh installation of VMware Tools or a reinstall of the latest versions of VMware Tools.
This issue is resolved in ESXi 6.0 Update 2, available at VMware Downloads. For more information, see VMware ESXi 6.0 Update 2 Release Notes.
To work around this issue, reinstall VMware Tools on the source virtual machine/Template, and redeploy/clone the virtual machine with customization.
Request a Product Feature
To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.