Search the VMware Knowledge Base (KB)
View by Article ID

Guest OS customization of a Windows virtual machine fails to complete on a ESXi 6.0 Update 1b host (2142982)

  • 2 Ratings


    After cloning a Windows virtual machine from an existing template with upgraded VMware Tools, you experience these symptoms:
    • You are unable to customize the virtual machine.
    • Customizing the virtual machine fails.
    • This issue does occur on templates that have a fresh installation of VMware Tools or a reinstall of the latest versions of VMware Tools.


    This issue occurs due to version mismatch during the upgrade process of VMware Tools provided on the ESXi 6.0U1b host (build 3380124) with VMware tools build number 3000743.


    This is a known issue affecting ESXi 6.0 Update 1b hosts.

    This issue is resolved in ESXi 6.0 Update 2, available at VMware Downloads.  For more information, see VMware ESXi 6.0 Update 2 Release Notes.

    Alternatively, this issue can also be resolved by updated the VMware Tools version in the virtual machine to 10.0.6 or later, available at VMware Downloads.

    To work around this issue, reinstall VMware Tools on the source virtual machine/Template, and redeploy/clone the virtual machine with customization.

    See Also

    Request a Product Feature

    To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.


    • 2 Ratings

    Did this article help you?
    This article resolved my issue.
    This article did not resolve my issue.
    This article helped but additional information was required to resolve my issue.

    What can we do to improve this information? (4000 or fewer characters)

    Please enter the Captcha code before clicking Submit.
    • 2 Ratings