Search the VMware Knowledge Base (KB)
View by Article ID

Requesting a published XaaS blueprint in vRA 7.0.x fails with the error: "Failed to retrieve form from provider" (2140539)

  • 9 Ratings

Symptoms

  • Requesting a published XaaS blueprint in VMware vRealize Automation 7.0.x fails.
  • You see the error:

    Failed to retrieve form from provider

  • In the catalina.out log file, you see entries similar to:

    vcac:[component="cafe:advanced-designer" priority="INFO" thread="tomcat-http--38" tenant="vsphere.local" context="" token=""] com.vmware.vcac.designer.service.vco.VcoSessionManager.lookupEmbeddedVco:482 - More than one default vCO servers are registered. Picking the first one
    vcac:[component="cafe:advanced-designer" priority="WARN" thread="tomcat-http--38" tenant="vsphere.local" context="" token=""] com.vmware.o11n.sdk.rest.client.impl.VcoSessionImpl.doExecute:353 - Error making request to vCO. Reason: 404 Not Found

Cause

This issue occurs when more than one VMware vRealize Orchestrator instance is configured for different tenants.

Resolution

This issue is resolved in vRealize Automation 7.0.1, available at VMware Downloads.
 
To work around this issue if you do not want to upgrade, configure a single VMware vRealize Orchestrator instance for all tenants.

Additional Information

To be alerted when this article is updated, click Subscribe to Document in the Actions box.

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

Feedback

  • 9 Ratings

Did this article help you?
This article resolved my issue.
This article did not resolve my issue.
This article helped but additional information was required to resolve my issue.

What can we do to improve this information? (4000 or fewer characters)




Please enter the Captcha code before clicking Submit.
  • 9 Ratings
Actions
KB: