Search the VMware Knowledge Base (KB)
View by Article ID

Public Patch (Build 3294016) for VMware vRealize Operations Manager 6.1 (2139886)

  • 6 Ratings


The following issues are known to occur on VMware vRealize Operations Manager 6.1.

  • The object type that is returned from the MethodInstances parameter value is different from earlier versions.
  • Outbound SNMP messages do not contain alert messages when events are alerted via SNMP traps.
  • Upgrade from vRealize Operations Manager 6.0.x to 6.1 fails with the following error: Cluster offline: PAK install failed.
  • Dashboards do not display when the cluster is restarted.
  • A null point exception occurs when you stop the collection of an object.
  • Log Insight 3.0 cannot send alerts to a version of vRealize Operations Manager that is upgraded to 6.1.
  • When new alert notifications are created with a filter, no new alerts are sent out even though new alerts exist. Only canceled alerts are sent out.
  • When you configure outbound plug-ins, a null point exception occurs for instance level metrics.
  • If the description in an alert definition is empty, it results in an error from SNMP messages. This occurs in the Hyperic adapter.

To resolve these issues, a public patch is available.

For more information about installing vRealize Operations Manager, see the Documentation Center


To install the public patch on either the vApp or installable version of vRealize Operations Manager 6.1, perform the following steps:


  • You must have installed or upgraded to vRealize Operations Manager 6.1 to apply the public patch.
  • Take a snapshot of the vRealize Operations Manager nodes before you upgrade.


  1. Download the relevant PAK file: vRealize_Operations_Manager-cluster type-

    Note: The .pak file is available from the VMware Downloads page.

  2. On your existing vRealize Operations Manager cluster, log in to the master node administrator interface at https://master-node-FQDN-or-IP-address/admin.

  3. On the left, click Software Update.

  4. Click Install a Software Update.

  5. Follow the wizard to locate and install your downloaded PAK file.

    Note: Do not refresh the screen during the installation. While the installation is in progress, the administrator interface logs you out.

  6. Log back in to the master node administrator interface.
    The main Status and Troubleshooting page of the administrator interface appears, and the cluster goes online automatically.
    The status page also displays the Bring Online button, but do not click the button.

  7. If the browser page does not refresh automatically, refresh the page. The cluster status changes to Going Online. When the cluster status changes to Online, the upgrade is complete. The version number is unchanged.

  8. On the left, click Software Update and verify that the following information appears for the update installed:

    Name: vRealize Operations Manager Enterprise
    Description: Upgrade vRealize Operations Manager Enterprise

If the update does not appear, wait a few minutes and refresh the page in your browser.

For more information about vRealize Operations Manager, see the Documentation Center.

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.


  • 6 Ratings

Did this article help you?
This article resolved my issue.
This article did not resolve my issue.
This article helped but additional information was required to resolve my issue.

What can we do to improve this information? (4000 or fewer characters)

Please enter the Captcha code before clicking Submit.
  • 6 Ratings