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vSphere Web Client integration plug-in fails in Google Chrome 45 or later (2130672)

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Symptoms

After upgrading Google Chrome to 45 or later versions, you experience these symptoms:
  • When connecting to the vSphere Web Client URL (https://FQDN_of_vCenter:/vsphere-client ), you are prompted to download and install the Client Integration Plug-in though it is already installed.
  • You are repeatedly prompted to download the Client Integration Plug-in when opening the vSphere Web Client page
  • Deploying an OVF template displays this error:

    Client Integration Plug-in must be installed to enable OVF functionality

  • Upload a Local File through the Storage > Manage > Files Browser displays:

    Install the Client Integration Plug-in to enable file transfer

  • When connecting to the vSphere Web Client, the Use Windows session authentication option is grayed out.
  • When attempting to deploy an OVF template via Deploy OVF Template wizard, you see this error on the selecting storage:

    A general error occurred

  • You can no longer deploy OVF templates from your desktop via OVF Deployment's Local File option.
  • In the %appdata%\..\Local\VMware\CIP\ui\sessions\session_0000\csd.log file, you see entries similar to:
[YYYY-MM-DD <Time>] [INFO] App Path: C:\Program Files (x86)\VMware\Client Integration Plug-in 6.0\vmware-csd.exe
[ YYYY-MM-DD <Time>] [INFO] Service Dir: C:\Program Files (x86)\VMware\Client Integration Plug-in 6.0
[2015-09-02 15:22:32] [UNKN] Client Support Daemon Version: 6.0.0, Build # 2488235, Session ID # yuOM-tYkB-hlOg-IqCt
[ YYYY-MM-DD <Time>] [INFO] Starting Secure Web Socket Server on port 8093
[ YYYY-MM-DD <Time>] [INFO] Starting Secure Web Socket Server on port 50100
[ YYYY-MM-DD <Time>] [INFO] Started Secure Web Socket Server on port 8093
[ YYYY-MM-DD <Time>] [INFO] Started Secure Web Socket Server on port 50100
[ YYYY-MM-DD <Time>] [INFO] Socket failed: 8093
...
[ YYYY-MM-DD <Time>] [INFO] Socket failed: 8093
[ YYYY-MM-DD <Time>] [ERRO] Login timed out, shutting down servers.
[ YYYY-MM-DD <Time>] [INFO] Stop called on web socket: 8093
[ YYYY-MM-DD <Time>] [INFO] Stop called on web socket: 50100
[ YYYY-MM-DD <Time>] [INFO] Web Socket Server [8093] Terminated With no error code
[ YYYY-MM-DD <Time>] [INFO] Web Socket Server [50100] Terminated With no error code
[ YYYY-MM-DD <Time>] [INFO] Process exiting.
  • In the %appdata%\..\Local\VMware\CIP\ui\sessions\session_0000\wss_8093.log file, you see entries similar:

    [YYYY-MM-DD <Time>] [fatal] handle_transport_init received error: TLS handshake failed
    [ YYYY-MM-DD <Time>
    ] [disconnect] Failed: TLS handshake failed

  • You cannot deploy OVF templates from your desktop via OVF Deployment's Local File option.
  • When attempting to deploy an OVF template you see the message:

    Client Integration Plug-in must be installed to enable OVF functionality

  • When attempting to upload a local file through the Storage > Manage > Files Browser you see the message:

    Install the Client Integration Plug-in to enable file transfer

Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.

Purpose

This article provides information on upgrading the VMware plugin for Chrome when errors are seen or you are repeatedly prompted to download and install the plugin.

Resolution

This is a known issue affecting Client Integration Plugin in vCenter Server 6.0.

Note: This patch resolves issues with the Client Integration Plugin on workstations that have upgraded to Chrome version 45 or later. This does not need to be applied to the vCenter Server machine.

This issue is resolved in vCenter Server 6.0 Update 1 and later, available at VMware  Downloads. For more information, see the vCenter Server 6.0 Update 1 Release Notes

Note: The Client Integration Plugin must be installed on the affected workstations after the upgrade.

To work around this issue if you are unable to upgrade or download, install these Client Integration Plugins on affected workstations:
Note: The browser cache may need to be cleared for the changes to take affect.

Additional Information

Tags

vmware plugin for chrome,chrome client integration plugin, download client integration plugin 6.0,vmware-clientintegrationplugin chrome

See Also

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

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