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The vSphere Web Client 5.0 fails to load and reports the error: Error # of 29 2046 with RSL (2116567)

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Symptoms

After an indeterminate amount of time with the vSphere 5.0, you experience these symptoms with the vSphere Web Client:
  • The vSphere Web Client 5.0 fails and reports one of these errors:

    • RSL Error # of 29
    • Error 2046

      Note: The RSL Error (# out of 29) number may fail at different values.

  • This error occurs regardless of the browser or version used.  
  • This is independent of the Adobe Flash version installed.
  • Setting back the system clock on an affected system may allow the vSphere Web Client to work outside the vCenter Server for a short period of time.

Resolution

This is a known issue affecting the vSphere Web Client 5.0.

This issue is resolved in vCenter Server 5.0 Update 3e.  Download the latest version at My VMware.  For more information, see  VMware vCenter Server 5.0 Update 3e Release Notes.

Note: This issue only impacts the usability of the vSphere Web Client 5.0.

To address this issue further, file a support request with VMware Support and quote this Knowledge Base article ID (2116567) in the problem description. For more information, see How to file a Support Request in My VMware (2006985).

To work around this issue:

Note: This process allows the vSphere Web Client to function until the next reboot of the service. If the vSphere Web Client service is restarted, these steps need to be performed again.

  1. Download the updated versions of the RSLs from Adobe.com's download site.

    1. Download these files from Adobe.com:

      http://fpdownload.adobe.com/pub/swz/flex/4.1.0.16076/spark_4.1.0.16076.swz

      http://fpdownload.adobe.com/pub/swz/flex/4.1.0.16076/datavisualization_4.1.0.16076.swz

      http://fpdownload.adobe.com/pub/swz/flex/4.1.0.16076/rpc_4.1.0.16076.swz

      http://fpdownload.adobe.com/pub/swz/flex/4.1.0.16076/framework_4.1.0.16076.swz

      http://fpdownload.adobe.com/pub/swz/flex/4.1.0.16076/osmf_flex.4.0.0.13495.swz

      http://fpdownload.adobe.com/pub/swz/tlf/1.1.0.604/textLayout_1.1.0.604.swz

      http://fpdownload.adobe.com/pub/swz/flex/4.1.0.16076/sparkskins_4.1.0.16076.swz

    2. Rename these files as:

      spark_4.1.0.16076.swz to spark.swz

      datavisualization_4.1.0.16076.swz to datavisualization.swz

      rpc_4.1.0.16076.swz to rpc.swz

      framework_4.1.0.16076.swz to framework.swz

      osmf_flex.4.0.0.13495.swz to osmf.swz

      textLayout_1.1.0.604.swz to textLayout.swz

      sparkskins_4.1.0.16076.swz to sparkskins.swz

    3. If required, copy these files to the server running the vSphere Web Client Server. 

  2. Update RSLs in the vSphere Web Client.

    1. Connect to the vCenter Server 5.0 through remote desktop.
    2. Copy all the files into each of these locations while the vSphere Web Client service is running:

      C:\Program Files\VMware\Infrastructure\vSphereWebClient\DMServer\work\osgi\configuration
      \org.eclipse.osgi\bundles\38\data\store\org.eclipse.osgi

      C:\Program Files\VMware\Infrastructure\vSphereWebClient\DMServer\work\osgi\configuration\org.ec
      lipse.osgi\bundles\38\data\store\org.eclipse.osgi\bundles\112\1\bundlefile\rsl

      C:\Program Files\VMware\Infrastructure\vSphereWebClient\DMServer\work\osgi\configuration\org.ec
      lipse.osgi
      \bundles\38\data\store\org.eclipse.osgi\bundles\128\1\bundlefile\rsl

      C:\Program Files\VMware\Infrastructure\vSphereWebClient\DMServer\work\osgi\configuration\org.ec
      lipse.osgi\bundles\38\data\store\org.eclipse.osgi\bundles\129\1\bundlefile\rsl

    3. Clear cache on your Web Browser to ensure your browser removes the old files. Refer to your web browser vendor's website for instructions on clearing the web browser cache.

      Note: For some browsers, you must clear the asset cache to remove the old files. The asset cache is located at:

      Mozilla Firefox: 

      C:\Users\User Session\AppData\Local\Mozilla\Firefox\Profiles\Unique_ID.default\cache2\entries

      Google Chrome:

      C:\Users\User_Session\AppData\Local\Google\Chrome\User Data\Default\Pepper Data\Shockwave Flash\CacheWritableAdobeRoot\AssetCache

    4. Clear cache on your Flash Player to ensure that all old files are removed. For more information, see Flash Player games, video, or audio don't work section in the Adobe.com Flash Player Help Guide.

      Note
      : The preceding link was correct as of May 27, 2015. If you find the link is broken, provide feedback and a VMware employee will update the link.  

See Also

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

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