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"No host data available" reported in Hardware status tab (2112847)

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Symptoms

After installing or upgrading to vCenter Server 6.0, you experience these symptoms:
  • Clicking on the Hardware Status tab in the vSphere Web Client displays:

    No host data available

  • In the %ProgramData%\VMware\vCenterServer\logs\vsphere-client\logs\vsphere_client_virgo.log file, you see similar to:

    [YYYY-MM-DD>T<Time>-04:00] [ERROR] data-service-pool-39482      70011144 100041 200020 com.vmware.vsphere.client.cimmonitor.impl.CimMonitorFacade        Missing hardware health data for host ManagedObjectReference: type = HostSystem, value = host-261, serverGuid = 608AF497-B198-40D1-9855-545533A488AF 

  • In the %ProgramData%\VMware\vCenterServer\logs\vmware-vpx\vpxd.log file, you see similar to:
<YYYY-MM-DDT><Time>-04:00 info vpxd[04560] [Originator@6876 sub=vpxLro opID=704cec9b] [VpxLRO] -- BEGIN task-internal-123043 -- host-261 -- vim.HostSystem.GetConfig -- 52a88f39-f5cf-6583-51b8-36f0265da35d(52965e36-55ff-6a2b-bd89-c5ad7aa5570a)
<YYYY-MM-DD>T<Time>-04:00 info vpxd[04560] [Originator@6876 sub=vpxLro opID=704cec9b] [VpxLRO] -- FINISH task-internal-123043
...
<YYYY-MM-DD>T<Time>-04:00 warning vpxd[30428] [Originator@6876 sub=VpxProfiler opID=HB-host-261@107126-33b494d5-EventManagerProcessJobs-33836f73] EventManagerProcessJobs [TotalTime] took 44805 ms

        Purpose

        Hardware Status tab missing in vCenter Server 6.0 is a known issue in vSphere Web Client 6.0.

        Resolution

        This issue is resolved in VMware vCenter Server 6.0 Update 3, available at VMware Downloads.

        To work around this issue in previous versions, assign administrative user accounts and groups to the Global Permissions within the vSphere Web Client. To assign these permissions:
        1. Log in to the vSphere Web Client with the Administrator@vsphere.local or an account holding SSO Administrative privileges.
        2. Navigate to Administration > Global Permissions.
        3. Click the Manage tab.
        4. Click the + icon to open the Global Permissions Root window.
        5. Click Add.
        6. From the Domain drop-down menu, select your respective domain which holds the user or group.
        7. After locating the group and pressing Add, click OK. Ensure that the user account is assigned the role Administrator
        8. Click OK.
        Exit the vSphere Web Client session and log-in with your user account. Ensure that the Hardware Status Tab is working correctly.

        Additional Information

        The workaround can also be accomplished by adding individual users to the SSO Administrators group.

        Tags

        hardware status tab missing vcenter 6

        See Also

        Update History

        02/24/2017 – Updated Resolution with vCenter 6.0 U3 fix 11/21/2016 - Updated PR fix in 6.0 U3.

        Request a Product Feature

        To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

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