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Authentication is slow on portal (2100301)

Symptoms

  • Authentication is slow on portal.
  • Power operation buttons are slow to display or do not display in Enterprise Center for desktops.

    Note
    : This can affect User Portal|Enterprise Center or Service provider.

Purpose

Note: This article is applicable to the following products:

  • VMware Horizon DaaS Bundle (VDI/RDSH Edition)
  • VMware Horizon Air Cloud-Hosted
  • VMware Horizon DaaS On Premise Platform

Cause

This issue occurs when VMware Horizon DaaS appliances are unable to communicate with DNS.

Resolution

To resolve this issue, ping or run a trace route from affected Desktone appliance to the address listed in /etc/resolv.conf file and verify if communication is possible.


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