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Agent on VM is not running or not reachable (2100286)

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Symptoms

A gold patternfailsto seal with the following error displayed in the Enterprise task list:

'Agent on VM is not running or not reachable'

Purpose

Note: This article is applicable to the following product:

o VMware Horizon DaaS Bundle (VDI/RDSH Edition)

Cause

Possible cause:
  • The DaaS Agent is not running.
  • The DaaS Agent is not installed.
  • A communication problem has occurred between the image and VMware Horizon DaaS tenant appliance.

Resolution

Possible solution:
  • Reboot the image or restart the DaaS Agent service.
  • Install the DaaS Agent.
  • Correct communication between image and VMware Horizon DaaS tenant appliance.

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