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Logging in to VMware Horizon DaaS Desktop portal fails with error: Please input valid username and password (2100027)

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An end user is unable to log in to VMware Horizon DaaS Desktop Portal, or an admin is unable to log in to Enterprise Center and receives this error:
'Please input valid username and password.'


To resolve this issue:
  1. Confirm that the username and password entered is correct. Retry the login to confirm correct credential entry.
  2. Confirm that the user or admin is logging in to the correct portal (Desktop Portal vs Enterprise Center). The Enterprise Center URL has /admin appended to it.
  3. Verify that the user is a member of the specified User Group(s) (for the Desktop Portal) or the Admin Group(s) (for the Enterprise Center):
    1. Look up for the full name of the group.
      1. Log in as admin in the Enterprise Center.
      2. As an admin, identify the User Groups in Configuration Domains > <DomainName> > User Groups or Admin Groups.
    2. Confirm the user is a member of the group.

      Note: The admin performing this task must be an Active Directory admin.
      1. Log in as an admin into Active Directory.
      2. Look up the user name.
      3. Look at the groups the user or the admin belongs, and confirm it is a member of the appropriate group from step 3.
      4. If it is not a member of the groups, the admin must add the user to the groups. The user should then be able to connect.

    : If the Active Directory is hosted in a different data center than the virtual desktops, networking problems may also cause this error. If this is suspected or if the previous steps have not identified the issue, contact the VMware Horizon DaaS Support.

See Also

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.


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