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Logging in to virtual desktop on Desktop portal fails with error: No desktops assigned (2100025)

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When connecting to a virtual machine on the Desktop portal, this error appears:

No desktops assigned


Note: This article is applicable to the following products:
  • VMware Horizon DaaS Bundle (VDI/RDSH Edition)
  • VMware Horizon Cloud with Hosted Infrastructure (formerly known as VMware Horizon Air Cloud-Hosted)
  • VMware Horizon DaaS On Premise Platform


The admin has not mapped the user to any desktops.


To resolve the issue:
  1. Log in to Enterprise Center as an admin.
  2. Click the Mapping tab.
  3. To map users or groups to desktops or pools:
    1. Choose either a list of users or groups to map.
    2. From the dropdown, select the user or group in the list of mappings.
    3. Click + icon under Add Mapping for the user or group which you want to map.
    4. Type the first few letters of the desktop or desktop pool to which you want to map the user and select the appropriate desktop.
    5. Click OK to complete the mapping.

The user will now have a desktop or pool available to them in the Desktop Portal.

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.


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