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Connecting to VMware Horizon View desktops fails with the error: Tunnel server presented a certificate that didn't match the expected certificate (2083612)

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Symptoms

  • When clients connect to the VMware Horizon View environment, you see the error:

     Tunnel server presented a certificate that didn't match the expected certificate

  • When the client connects to the Horizon View environment, it sees the correct certificate.
  • Accessing the Horizon View desktop using HTML shows the correct certificate.
  • The certificate thumbprint presented to the client is not the same as the thumbprint on the server.

Cause

This issue occurs when offloading SSL and certificates are not properly configured.

When offloading SSL connections to an intermediate device, you must use the certificate of the intermediate device on the View Connection Server instances or security servers that is being offloaded. If the certificate of the intermediate device is not installed on the View Connection Server instance or security server, View Clients cannot validate their connections to View. The certificate thumbprint sent by the View server does not match and the connections fail.

Resolution

To resolve this issue, use the same certificate with the URL for the SSL device, the View Connection Servers, and the Security Servers.
 
Note: The Security Server and Connection Server may appear Red in the console due to mismatching FQDN addresses. To address this issue, use SAN addresses in the certificate for the respective servers or use wild card certificates.

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