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Limitations of using VMware Mirage to manage endpoints protected with Sophos SafeGuard full disk encryption (2081607)

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Symptoms

  • Cannot restore a CVD without Sophos SafeGuard Encryption to a machine with SafeGuard.
  • Restoring a CVD without Sophos SafeGuard Encryption to a machine with SafeGuard fails.
  • You see the error:

    Unmountable boot volume.

Purpose

Sophos SafeGuard is a full disk encryption product designed to prevent unauthorized access to the files. There are certain known limitations when using VMware Mirage to manage endpoints protected with Sophos SafeGaurd full disk encryption.
 
This article outlines the requirements for performing Mirage operations in an environment with Sophos.

Resolution

For maximum compatibility, it is recommended to have a unified Sophos environment. All endpoints should be running the same version of Sophos SafeGuard, including the reference machine for capturing Base Layers.

These Mirage operations are not supported with Sophos SafeGuard Encryption.
  • Applying a Base Layer that removes Sophos SafeGuard.
  • Applying a Base Layer that installs Sophos SafeGuard.
  • Restoring a CVD with Sophos SafeGuard to a device without Sophos.
  • Restore a CVD without Sophos SafeGuard to a device protected by Sophos.
  • Restoring a CVD with Windows XP to a new machine if either has Sophos installed.
Notes:
  • During restore or Base Layer update, the user is required to enter the SafeGuard password twice, once per reboot.
  • If some machines are running SafeGuard, and others are not, you may need to have 2 Base Layers, one for each set.

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