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VMware vSphere Data Protection fails to back up a virtual machine with a Network File Copy (2081051)

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Symptoms

  • VMware vSphere data Protection fails to back up a virtual machine.
  • Cannot back up a virtual machine.
  • Taking a backup of virtual machine fails.
  • VDP fails to back up a virtual machine with a Network File Copy. 
  • In the vmkernel.log file, located at /var/log, you see entries similar to:

<YYYY-MM-DD> <Time> avvcbimage Info <9674>: virtual disk [PROD1SASNFS02_r] GPRadius01/GPRadius01-000002.vmdk will be connected readonly
<YYYY-MM-DD> <Time> avvcbimage Info <16041>: VDDK:VixDiskLib: VixDiskLib_OpenEx: Open a disk.
<YYYY-MM-DD> <Time> avvcbimage Info <16041>: VDDK:VixDiskLibVim: VixDiskLibVim_GetNfcTicket: Get NFC ticket for [PROD1SASNFS02_r] GPRadius01/GPRadius01-000002.vmdk.
<YYYY-MM-DD> <Time> avvcbimage Info <10684>: Setting ctl message version to 3 (from 1)
<YYYY-MM-DD> <Time> avvcbimage Info <16136>: Setting ctl max message size to 268435456
<YYYY-MM-DD> <Time> avvcbimage Info <16041>: VDDK:VixDiskLibVim: ESX/ESXi host is not licensed to use this feature.
<YYYY-MM-DD> <Time> avvcbimage Info <16041>: VDDK:VixDiskLibVim: Request GetVMFiles diskKey = 2000, readOnly = 1, openSnapshot = 1.
<YYYY-MM-DD> <Time> avvcbimage Info <16041>: VDDK:VixDiskLib: Error occurred when obtaining NFC ticket for: [PROD1SASNFS02_r] GPRadius01/GPRadius01-000002.vmdk. Error 16064 at 3707.
<YYYY-MM-DD> <Time> avvcbimage Error <0000>: [IMG0008] Failed to connect to virtual disk [PROD1SASNFS02_r] GPRadius01/GPRadius01-000002.vmdk (16064) (16064) The host is not licensed for this feature
<YYYY-MM-DD> <Time> avvcbimage Info <0000>: Connecting virtual disk [PROD1SASNFS02_r] GPRadius01/GPRadius01-000002.vmdk
<YYYY-MM-DD> <Time> avvcbimage Error <0000>: [IMG0008] VixDiskLib_Open([PROD1SASNFS02_r] GPRadius01/GPRadius01-000002.vmdk) returned (16064) The host is not licensed for this feature
<YYYY-MM-DD> <Time> avvcbimage Info <9772>: Starting graceful (staged) termination, VixDiskLib_Open attempt to connect to virtual disk failed

Cause

This issue occurs when you attempt to install Enterprise Plus after applying a hypervisor license. In this case, the license key in the vCenter MOB shows the esxBasic license and does not accept the Enterprise License.

To view the license status in the vCenter MOB, navigate to MOB > Content > License Manager > LicenseInfo > EditionKey.

Resolution

To resolve the issue:
 
  1. Remove the Hypervisor license.

    For more information, see Licensing ESXi 5.x and vCenter Server 5.x (2014295).

  2. Rerun the backup job.

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

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