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vCenter Server Appliance email notifications are not sent when multiple email addresses are defined in an alarm action (2075153)

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Symptoms

When you are using vCenter Server Appliance, you experience these symptoms:

  • Alarm Actions are set to send an email notification to multiple email addresses using the semicolon (;) delimiter.
  • You see this alarm error:

    Alarm 'nameofalarm' on <vCenterServerFQDN> cannot send email to <emailaddress1>;<emailaddress2>;

  • In the /var/mail/root logs, you see entries similar to:

    Final-Recipient: RFC822; <contact1>@<domainname>;<contact2@<domainname>;
    X-Actual-Recipient: rfc822; “553 Invalid route address”@<vcsaname>.<domainname>
    Action: failed
    Status: 5.1.3

Resolution

This is a known issue affecting vCenter Server Appliance. Currently, there is no resolution.

To work around this issue:
  1. Create multiple email notification actions for each email address.
  2. Utilize an email distribution group to send email notifications.

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

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