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Alias value is empty when attempting to log in to VMware vCenter Server 5.5 (2074760)

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Symptoms

  • Cannot log in to VMware vSphere Client.
  • Attempting to log in to the VMware vSphere Client fails.
  • You see the error:

    A general system error occurred: alias value should not be empty

  • You are able to sign into the vSphere Web Client, but attempting to access the Single Sign-On (SSO) Identity Source configuration fails.
  • You see the error:

    alias value should not be empty


  • In the vpxd.log file, located at C:\ProgramData\VMware\VMware VirtualCenter\Logs\, you see entries similar to:

    YYYY-MM-DD TIME [04700 info 'Default' opID=1f60d2ee] [VpxLRO] -- ERROR task-internal-129 -- -- vim.SessionManager.loginByToken: vmodl.fault.SystemError:
    --> Result:
    --> (vmodl.fault.SystemError) {
    --> dynamicType = unset,
    --> faultCause = (vmodl.MethodFault) null,
    --> reason = alias' value should not be empty,
    --> msg = "Received SOAP response fault from [<cs p:0000000009db1820, TCP:ESXi_FQDN:7444>]: login
    --> Internal server error",
    --> }
    --> Args:
    -->

Cause

This issue occurs when the Active Directory Identity Sources are not available.

This issue may also occur while SSO is starting up, or for a period of time after start-up. This occurs when the number of domains in the Active Directory forest is large.

Resolution

This is a known issue affecting:
  • VMware vCenter Server 5.5.0b (Build 1476327)
  • VMware vCenter Server 5.5.0 Update 1 (Build 1623101)
  • VMware vCenter Server Appliance 5.5.0b (Build 1476327)
  • VMware vCenter Server Appliance 5.5.0 Update 1 (Build 1623101)
This issue is resolved in vCenter Server 5.5 Update 2, available at VMware Downloads. For more information, see the Resolved Issues section in the vCenter Server 5.5 Update 2 Release Notes.

Additional Information

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See Also

Update History

06/04/2014 - Added VMware vCenter Server Appliance 5.5.x to products

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