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Collecting diagnostic information from vRealize Operations Manager 6.x (2074601)

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Purpose

VMware Technical Support routinely requests diagnostic information from you when a support request is handled. This diagnostic information contains product specific logs and configuration files from the host on which the product is run. The information is gathered using a specific script or tool for each product.

This article provides procedures for obtaining diagnostic information for VMware vRealize Operations Manager 6.x.

Resolution

To generate a support bundle from the User Interface (UI):
  1. Log in to the vRealize Operations Manager UI.
  2. Navigate to the Administration pane.
  3. Select the Support option.
  4. Select the Support Bundles option.
  5. Click Create Support Bundle.

    Note: Click on plus icon to create support bundle.

  6. Select the desired bundle type:

    • Light support bundle - includes 24 hours of logs.
    • Full support bundle - includes full log and charts.

  7. Select the slices to include in the support bundle.
  8. Click OK.
After the bundle has completed, you may either download the file, or click Upload Support Bundle above the completed bundles to upload the file to VMware Support. For more information, see Uploading diagnostic information for VMware (1008525).

Note: The slice information bundle download triggers a pop-up and some browsers may block this. Ensure to disable your pop-up blocker for the vRealize Operations Manager (formerly known as VMware vCenter Operations Manager) site to ensure that all information is downloaded appropriately.

If the user interface is inaccessible, you can generate the support bundle through the console or command line of the vRealize Operations Manager 6.0.x appliance.

To generate a support bundle through the console or command line of the vRealize Operations Manager 6.0.x appliance:

Note: SSH is not enabled by default. For more information on enabling SSH, see Enabling SSH access in vRealize Operations Manager 6.x .
  1. Connect to the console of the vRealize Operations Manager 6.0 vApp using a vSphere Client or SSH.
  2. Log in as the root user.
  3. Navigate to the tools directory by using this command:

    cd $ALIVE_BASE/tools

  4. Run the generateSupportBundle.py script using this command:

    python generateSupportBundle.py

    Notes:

    • The generateSupportBundle.py script run with these default options:

      action: -a=create
      filter: -f=1,2,3 (all logs,configs and support dumps; clusterInfo not included)
      timestamp: -t=1394913286423 (current time in milliseconds)
      Option: m=false so all log files will be downloaded, so support bundle may be large
      .


    • The available options for running the script can be viewed by running this command:

      python generateSupportBundle.py -h


  5. The resulting support bundle will be placed in:

    /usr/lib/vmware-vcops/support/timestamp

See Also

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

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