Search the VMware Knowledge Base (KB)
View by Article ID

Reconnecting to the VDI desktop with PCoIP displays a black screen (2073945)

  • 5 Ratings

Symptoms

  • Reconnecting to a disconnected PCoIP View connection fails with a black screen.
  • In the Agent log, you may see entries similar to:

    YYYY-MM-DD T TIME.366+09:00 INFO (1778-06B0) <1712> [pcoip_mfw] Program 'pcoip_server_win32 - PCoIP Server' started, version=3,12,0,18151:soft_pcoip_rc_3_12, pid=0x1778, buildtype=release, usethread=0, closeafterwrite=0

    Followed by:

    YYYY-MM-DD T TIME.491+09:00 ERROR (0498-022C) <556> [wsnm_desktop] PCoIPCnx::SessionSwitch: session switch failure

  • This issue is observed when using Horizon View Blast Session

Resolution

To resolve this issue, install the Microsoft Hotfixes available at the Microsoft Knowledge Base, 2775511 and 2661332.

Note: The preceding links were correct as of April 21, 2015. If you find a link is broken, provide feedback and a VMware employee will update the link.

See Also

Request a Product Feature

To request a new product feature or to provide feedback on a VMware product, please visit the Request a Product Feature page.

Feedback

  • 5 Ratings

Did this article help you?
This article resolved my issue.
This article did not resolve my issue.
This article helped but additional information was required to resolve my issue.

What can we do to improve this information? (4000 or fewer characters)




Please enter the Captcha code before clicking Submit.
  • 5 Ratings
Actions
KB: