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Unable to log in to the root account of vCenter Server Appliance (2069041)

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Symptoms

  • Logging in to the root account of VMware vCenter Server Appliance fails.
  • The root account of the vCenter Server Appliance 5.5 and 6.0 is locked.

Purpose

This article provides steps to reset the root password of vCenter Server Appliance.

Cause

This issue occurs when the local account password expires.
 
Note: In vCenter Server Appliance 5.5 and 6.0, the local account password expires after 90 days by default. 

Resolution

Note: In vCenter Server appliance 5.5 Update 1, the password expires after 90 days. However, you can log in through the console and update the password after the password expiration.

To resolve this issue, reactivate the account by rebooting vCenter Server appliance and modify the kernel option in the GRUB bootloader to obtain a root shell.

Note: If the root account is not accessible through the console, the secure shell, and the Virtual Appliance Management Interface (VAMI) (vCenter Server Appliance 5.5 and 6.0 Update 1), the root account is inactivated due to password expiration.

  1. Reboot the vCenter Server appliance using the vSphere Client.
  2. When the GRUB bootloader appears, press the spacebar to disable autoboot.

    Note:  After powering on, the virtual machines takes only a short time to exits the BIOS/EFI and to launch the guest operating system. You can adjust the boot delay or force the virtual machine to enter BIOS or EFI setup screen after power on. For more information, see the Delay the Boot Sequence in the vSphere Client section in the VMware vSphere 5.5 Single Host Management Guide.

  3. Type p to access the appliance boot options.
  4. Enter the GRUB password.

    Note:
    • If the vCenter Server appliance is deployed without editing the root password in the Virtual Appliance Management Interface (VAMI), the default GRUB password is vmware.
    • If the vCenter Server appliance root password is reset using the VAMI, the GRUB password is the password last set in the VAMI for the root account.

  5. Use the arrow keys to highlight VMware vCenter Server Appliance and type e to edit the boot commands.


  6. Scroll to the second line displaying the kernel boot parameters.



  7. Type e to edit the boot command.
  8. Append init=/bin/bash to the kernel boot options.



  9. Press Enter. The GRUB menu reappears.
  10. Type b to start the boot process. The system boots to a shell.
  11. Reset the root password by running the passwd root command.
  12. Restart the appliance by running reboot command.

    Note: If you cannot restart the appliance by running reboot command, then run these commands:

    mkfifo /dev/initct
    reboot -f

Important: To prevent future root account lock out and retain password expiration functionality, see How to prevent forced lockout when the root account is still active (2147043).

Note: If the root account is locked for long time, it might be due to no space in / because of growth in message log.

Additional Information

In vCenter Server Appliance  you can establish your own password expiration days and warning email policies under the Admin tab of the Virtual Appliance Management Interface (VAMI).



Email addresses configured in the Admin tab in the VAMI (https://IP_address:5480 or https://VAMI_host_name:5480) receive email notifications each day for seven days prior to password expiration. The email settings, such as relay SMTP server, are configured through the vSphere Client in the vCenter Server mail settings.

Tags

reset vcenter root password, cannot connect to vcenter single sign on server, vmware vcenter server appliance default password, vcenter appliance default password,

Keywords

Root account locked, vCenter appliance locked

See Also

Update History

11/17/2015 - Added vCenter Server Appliance 6.0

Language Editions

zh_cn,2099752;ja,2100614;es,2144431;pl,2144449;de,2146929

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