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ESXi with broadcom network adapters fails with purple diagnostic screen (2068847)

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Symptoms

  • An ESXi 5.1/5.5/6.0 host fails with a purple diagnostic screen.
  • The network card link fails intermittently.

    Note: For additional symptoms and stack entries, see the Additional Information section.

Purpose

When ESXi 5.1/5.5/6.0 hosts fails with a purple diagnostic screen error bnx2x_issue_dmae_with_comp@com.broadcom.bnx2x, upgrade the driver and firmware to the latest version. 

Cause

This issue can occur because of a broadcom network card driver or a firmware issue.

Resolution

This is a known issue affecting ESXi 5.1.x, 5.5.x and 6.0.x.
 
Currently, there is no resolution.

To work around this issue, upgrade the driver and firmware to the latest version.

Contact your vendor for latest driver and firmware versions.

Additional Information

The PSOD core dump log and purple screen report a backtrace similar to:

cpu0:8224)@BlueScreen: PCPU 4: no heartbeat (2/2 IPIs received)
cpu0:8224)Code start: 0x418013a00000 VMK uptime: 88:20:47:57.108
cpu0:8224)Saved backtrace from: pcpu 4 Heartbeat NMI
cpu0:8224)0x412208ddba00:[0x418013aaac3a]Util_Udelay@vmkernel#nover+0x2d stack: 0x412208ddba40
cpu0:8224)0x412208ddba40:[0x4180140a72fd]bnx2x_issue_dmae_with_comp@com.broadcom.bnx2x#9.2.0.0+0xfc stack: 0x
cpu0:8224)0x412208ddbac0:[0x4180140aeaf6]bnx2x_write_dmae@com.broadcom.bnx2x#9.2.0.0+0xb5 stack: 0x1000000000
cpu0:8224)0x412208ddbaf0:[0x4180140aebe6]bnx2x_ilt_wr@com.broadcom.bnx2x#9.2.0.0+0x75 stack: 0x412208ddbb90
cpu0:8224)0x412208ddbb30:[0x4180140bedde]bnx2x_reset_func@com.broadcom.bnx2x#9.2.0.0+0x261 stack: 0x13f6dec0
cpu0:8224)0x412208ddbb80:[0x4180140d868a]bnx2x_func_send_cmd@com.broadcom.bnx2x#9.2.0.0+0x419 stack: 0x79
cpu0:8224)0x412208ddbbf0:[0x4180140db7c9]bnx2x_func_state_change@com.broadcom.bnx2x#9.2.0.0+0x148 stack: 0x80
cpu0:8224)0x412208ddbd70:[0x4180140bc9ca]bnx2x_chip_cleanup@com.broadcom.bnx2x#9.2.0.0+0x975 stack: 0x20000f6
cpu0:8224)0x412208ddbde0:[0x418014097813]bnx2x_nic_unload@com.broadcom.bnx2x#9.2.0.0+0x37e stack: 0x1
cpu0:8224)0x412208ddbeb0:[0x4180140b8728]bnx2x_sp_rtnl_task@com.broadcom.bnx2x#9.2.0.0+0x397 stack: 0x11f985e
cpu0:8224)0x412208ddbf60:[0x418013fb79a3]vmklnx_workqueue_callout@com.vmware.driverAPI#9.2+0x11a stack: 0x0
cpu0:8224)0x412208ddbff0:[0x418013a483df]helpFunc@vmkernel#nover+0x52e stack: 0x0

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