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Cannot change the administrator@vsphere.local password after upgrading from vCenter Server 5.1 to 5.5 (2061122)

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Symptoms

After upgrading your vCenter Server or vCenter Server Appliance to vSphere 5.5, you experience these symptoms:

  • You are unable to change the password of the administrator@vsphere.local.
  • Changing the password of the administrator@vsphere.local fails.
  • When reviewing the administrator@vsphere.local account information in the vSphere Web Client, all fields are grayed out.
  • When logged in with the administrator@vsphere.local account to the vSphere Web Client, the option to Change Password... is grayed out.

Resolution

This issue is resolved in vCenter Server 5.5.0a and the vCenter Server Appliance 5.5.0a. For more information about this version, see the VMware vCenter Server 5.5.0a Release Notes. You can download the latest release from the VMware Download Center.
 
To work around this issue on vCenter Server 5.5 GA (Build Number 1312298) and vCenter Server Appliance 5.5GA (Build Number 1312297), use the vdcadmintool service tool to regenerate the administrator@vsphere.local.

For the vCenter Server:

  1. Log in to the vCenter Server with a domain administrator account. If vCenter Single Sign-On is installed separate from the vCenter Server, log into the vCenter Single Sign-On server.
  2. Open an elevated command prompt. For more information, see Opening a command or shell prompt (1003892).
  3. Navigate to the vmdird directory with this command:

    c:\>cd Program Files\VMware\Infrastructure\VMware\CIS\vmdird

  4. Open the vdcadmintool service tool with this command:

    c:\Program Files\VMware\Infrastructure\VMware\CIS\vmdird>vdcadmintool.exe

    This console loads:

    ===============================
    Please select:
    0. exit
    1. Test LDAP connectivity
    2. Force start replication cycle
    3. Reset account password
    4. Set log level and mask
    5. Set vmdir state
    ===============================

  5. Press 3 to enter the Reset account password option.
  6. When prompted for the Account DN, enter:

    cn=administrator,cn=users,dc=vSphere,dc=local

  7. A new password is generated. Use this password to log into the administrator@vSphere.local account.

    Note: Review the password to ensure it is compliant with VMware's list of unsupported characters. For more information on the list of unsupported characters, see vSphere 5.5 Single Sign-On administrator@vsphere.local password issues (2060637). If the password generated is not compliant, perform the generation process again.


    For the vCenter Server Appliance: 

    1. Connect to the vCenter Server Appliance via SSH. For more information, see Enable or Disable SSH Administrator Login on the VMware vCenter Server Appliance in the vCenter Server and Host Management Guide.
    2. Open the vdcadmintool service tool with this command:

      /usr/lib/vmware-vmdir/bin/vdcadmintool

      This console loads:

      ================================
      Please select:
      0. exit
      1. Test LDAP connectivity
      2. Force start replication cycle
      3. Reset account password
      4. Set log level and mask
      5. Set vmdir state
      ================================


    3. Press 3 to enter the Reset account password option.
    4. When prompted for the Account DN, enter:

      cn=administrator,cn=users,dc=vSphere,dc=local

    5. A new password is generated. Use this password to log in to the administrator@vSphere.local account.

      Note: Review the password to ensure it is compliant with VMware's list of unsupported characters. For more information on the list of unsupported characters, see vSphere 5.5 Single Sign-On administrator@vsphere.local password issues (2060637). If the password generated is not compliant, perform the generation process again.

    Additional Information

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    See Also

    Update History

    11/01/2013 - Added resolution information for vCenter Server 5.5.0a and vCenter Server Appliance 5.5.0a.

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